Customer Stories and News
Does your Company use a Digital Inspection Solution? DAMAGE iD will solve all your needs.
Can’t wait to re-connect!!! www.damageid.com/free-trial/
Arlington, Virginia, October 23, 2023
DAMAGE ID attended the ACRA trade association “bootcamp” on October 23-25, 2023. It was an exciting and intense 3 days, filled with networking and advocacy for interests of the car rental industry via ACRAPAC, the political action committee, associated with ACRA.
ACRA represents 98% of America’s car rental industry, and is comprised of 300+ car rental companies including larger brands such as Alamo, Avis, Budget, Dollar and Enterprise. In addition, there were many smaller companies in attendance such as Edge Rental from New York and AMPM Rental from Los Angelos.
The first day included “inside” industry learning, via panel discussions, held at the Westin in Arlington. Panel presentations included:
Charlie Dalsass, partner and software engineer from DAMAGE iD, presented on the panel on damage recovery. Mr. Dalsass emphasized the importance of digital “baseline” photo and video capture as a way to improve profitability when collecting for damage. Mr. Dalsass also discussed the state of DAMAGE iD’s AI-based damage detection as well as the advances and challenges in that area.
Day 2 and 3, were held at capitol hill in DC, meeting with senators and congress members to advocate for issues relevant to the car rental industry. Topics included:
At the reception on Tuesday, Sen. Kyrsten Sinema (I-AZ) and Sen. Jacky Rosen (D-NV) gave speeches supporting the car rental industry.
The event was a great way to meet and work closely with customers, as well as learn about the political process. DAMAGE iD hopes to attend again in 2024… until then!
To welcome Bevy-Express, a beverage delivery service based in Milano, Italy, DAMAGE iD launched its Italian version! It is important to us that we create a product that is accessible to business’s all over the world. So, for a small fee, DAMAGE iD can ADD your Country’s language: Slovakia, Bulgaria, Bosnia… you choose, just contact us!
To switch the language on your Android:
Step One: Go into Settings Android App
Step Two: Select Language
Step Three: Login to the DAMAGE iD App in Your Language.
Step 4: Identify DAMAGE types in your preferred language!
To apply for a FREE TRIAL account with DAMAGE iD, open the following link:
https://www.damageid.com/free-trial/
The integration with BlueBird allows users to be able to operate a seamless process between the DAMAGE iD mobile inspection process and your Rental Agreement.
It will allow DAMAGE iD users to use the mobile app to inspect vehicles before and after check-out and check-in, using the same Booking ID or Rental Agreement Number from your RMS.
A BlueBird user will be automatically be logged into DAMAGE iD and redirected to the case page for quick access to our online portal.
The Renter will automatically receive an email with all the photos and the inspection report, which can be customized with your company logo.
All vehicle inspections, damages, reports will be organized in the DAMAGE iD Web Portal.
Your rental vehicles will be synced between RMS and DAMAGE iD automatically making for a fluid and user-friendly experience!
To apply for a FREE TRIAL account with DAMAGE iD, open the following link:
https://www.damageid.com/free-trial/
The integration of these two platforms has opened up a whole new realm of benefits, streamlining operations, enhancing customer experiences, and ensuring business growth. In this blog, we explore the numerous advantages that come with harnessing the synergy of DAMAGE iD and FareHarbor.
1. Simplified Damage Documentation: Gone are the days of tedious paperwork and manual damage documentation processes. With the integration of DAMAGE iD and FareHarbor, businesses can now digitize their damage assessment procedures. Through the use of mobile devices, staff can effortlessly capture, record, and report any damages or incidents that occur during rentals and store them neatly in the damage report. This not only saves time but also ensures that accurate information is preserved for any potential claims or disputes.
2. Real-Time Communication: The seamless integration between DAMAGE iD and FareHarbor facilitates real-time communication between team members, management, and customers. If any damages are reported during a tour or rental, this information is instantly shared with the relevant personnel. Quick communication enables immediate action, such as assigning repair tasks, ensuring customer satisfaction, and preventing potential safety hazards.
3. Enhanced Customer Trust: By utilizing the combined power of DAMAGE iD and FareHarbor, businesses can demonstrate their commitment to transparency and accountability. Customers appreciate the efficiency and reliability of damage reporting, fostering trust and loyalty towards the brand.
To apply for a FREE TRIAL account with DAMAGE iD, open the following link:
https://www.damageid.com/free-trial/
Many companies choose to store their photos using Google Drive. Here’s why DAMAGE iD is a BETTER alternative. DAMAGE iD offers integrations with your RMS, an efficient way of storing, retrieving and filtering damage, unlimited cloud storage, and more!
WHY is it so exciting and beneficial that DAMAGE iD has integrated with Thermeon’s Cars Plus+?
This integration will allow users to use the DAMAGE iD App to inspect rental vehicles before and after check-out and check-in using the same Booking ID or Rental Agreement Number from your RMS.
The Renter will automatically receive an email with all the photos and the inspection report, which can be customized with your company logo.
All vehicle inspections, damages, reports will be organized in DAMAGE iD Web Portal.
Your rental vehicles will be synced between RMS and DAMAGE iD automatically making for a fluid and user-friendly experience. Thank you Cars+🙌
P.S. we’ve already started rolling out the integration to our customers!
DAMAGE iD takes on Vegas for the 2023 International Car Rental Show! Our team met with some remarkable people this year. Thank you to everyone who stopped by the booth and learned how they can save their company money with DAMAGE iD. See you next year!
DAMAGE iD recently lauched the ability to Add the RA, Rental Agreement, as a reference when looking up your Vehicle Inspections for iOS Users!! 😜🤗
Simply go to SETTINGS in the Portal and select RA Number vs. Case Number.
Once you Update, the RA Number will appear in the “Case List”/default Page.
Once you choose to search by RA Number, your App will appear as follows:
Using the RA Number as a Case Identifier will be MOST helpful when your Company’s RMS is integrated with DAMAGE iD. We are currently serving Thermeon Users and soon-to-be BlueBird and RentAll RMSs.
You can already add a custom subject, message and logo to your emails 😉.
However, we’ve added some new capabilities to make your emails more unique.
We have separated your email settings into 3 separate groups. This allows you to send a different message for different events.
The 3 categories are:
Inspection Report
CCI OUT
CCI IN
To customize your email message just add the following fields.
For example, adding {{case_number}} will be replaced with the actual case number of case associated with the email.
This works similar to mail-merge.
The available fields are as follows. And they can appear in Subject or Body of the email
The feature can be found in Settings – Sharing.
We always enjoy hearing from you….http://www.damageid.com
While many were winding up 2022 with Holiday Preparations, DAMAGE iD was busy getting ready for a NEW YEAR Launch….
DAMAGE iD closed the Year with a BANG!!🎇! New features for Android Users: Spanish translation for the actual Damage descriptions…AND NEW icons for our Amazon Delivery Service Partners.
Fireworks for New Year’s 🎆🎇 with our iOS functionality of Customized Templates AND icon choices!! (Well, actually, we’re Nearly there)
Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employees don’t have to take photos and video.
DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer service on the customer side.
DAMAGE iD’s new feature called, “Contactless Customer Inspection” or CCI, allows the rental company to send a weblink to the customer. This weblink allows the customer to do their own check out and check in via the web browser on their internet connected tablet or cell phone.
DAMAGE iD allows the rental company to customize the number of photos/videos the customer must take to successfully check out and check in their vehicle. Upon successful check out/check in by the customer, the time stamped photos/videos are uploaded to the rental company’s account.
“Contactless Customer Inspection” (CCI) is fun and super easy to use. See screenshots below.
This “Contactless Customer Inspection” does not require the customer to download the app on their phone and it has the potential to end almost all disputes over vehicle check in condition.
The customer will receive a link which will guide them through the inspection. Once they click the link the inspection will open in their mobile browser.
“Contactless Customer Inspection” is available for all customers – now -without additional charge.
For more information contact DAMAGE iD at Damageid.com/free-trial. DAMAGE iD free trial.
We hope you are keeping cool We’ve just released version 3.8 on the Apple App Store!
This new version will help you specify the location of damage more accurately.
This version includes the ability to circle damage directly within the app.
After taking photos, a new screen will appear which allows you to review photos and add new damage.
You can add comments and identify the type of damage.
You can also click “Show Existing” to show previously added damage! (This helps you tell what damage is old vs new).
Once you upload and sync to the cloud, you can edit on the Review Portal.
Circled damages will also appear on exported PDFs (Share/Export features).
Apple and iPad (IOS) Users – Are you Running the Latest DAMAGE iD Version? Be sure to update to the latest version to get 3.8.
If you have any problems with the release let the A-Team Support Staff know. We’re excited to get your feedback!!
Having problems with bad drivers?
DSPs have often requested that DAMAGE iD create a “Driver Field” so the inspector can be a different person from the person who drove the vehicle.
The DAMAGE iD software team has listened!
Yesterday we launched “Driver’s Field” for those who prefer to have dispatch managers complete the inspections!
This feature works great for trucking fleets, leases and transportation providers.
To Try it. Go into Review Portal ⇾ Settings ⇾ App/Photo Settings. Check the box, “Allow Company Admin to select a driver during inspection”. See below.
Now start the DAMAGE iD app*. You will see the new “Driver Name” field.
*Android app only. Apple/IOS will be coming soon!
Choose a new driver name (just type it in) or search and select an existing driver. Any names you enter will be remembered the next time.
In the Review Portal ⇾ Case List you can see the driver name. You can also search by the driver name.
The username is replaced with the “Driver” name column in the Case List.
We hope this great new feature helps with your driver accountability.
Here are a few articles on how to improve bad drivers and habits.
Best of luck with the new Driver Name feature!
DAMAGE iD keeps a photographic record of your vehicle condition, so you know when new damages occur, and have the PROOF required to CHARGE.
Get started TODAY by Downloading DAMAGE iD!! www.damageid.com/free trial
Many U.S. and International Companies are using a Template such as this:
Car Rental Companies are increasing their revenue by requiring Customers to be held responsible for the post-condition of the vehicle.
By referring to the Outgoing Photos Pre-Rental, the Agent can detect NEW DAMAGE and CHARGE accordingly.
Download your FREE copy in any format below:
MINOR DAMAGE PRICING AGREEMENT.pdf
MINOR DAMAGE PRICING AGREEMENT.docx
MINOR DAMAGE PRICING CALCULATOR.xlsx
But you can’t CHARGE for damage if you can not FIND and PROVE damage.
DAMAGE iD keeps a photographic record of your vehicle condition, so you know when new damages occur, and have the PROOF required to CHARGE.
Get started TODAY by Downloading DAMAGE iD!! www.damageid.com/free trial
DAMAGE iD team is headed to the 2022 international car show in Las Vegas! Will be staying at the Paris hotel right on the strip.
March 1, 2022
DAMAGE iD has just completed its first customer integration with CarsPlus/Thermeon software. Avasa, a Hertz licensee from Mexico, is the first customer to enable the integration.
The DAMAGE iD software captures events about key events within the rental process. Vehicles are automatically created within the system, and associated with a Rental Agreement number (RA).
When the customer performs a damage inspection, the car is already associated with the RA number, so the employee has only to enter this number instead of license plate, unit number or vin. This approach is more reliable when identifying the vehicle for the inspection, since plates change, vin can be difficult to scan, unit numbers change etc.
Within the DAMAGE iD Review Portal, customers can search via RA number or vehicle number.
The integration also includes a feature to email the customer automatically upon inspection checkout and return. The customer will receive a PDF copy of the inspection via email.
DAMAGE iD is excited about this integration and the opportunities it will provide to the Thermeon/Cars+ Users.
See you in Vegas!!!
Thank you for standing up for our God-given, human rights. The right to life, association, free-speech … the right to informed consent, the right to truthful medical information and the right to bodily autonomy.
These rights are unalienable.
They never change. No-one on earth – no person or government – can take our rights from us.
DAMAGE iD thanks you for having the courage to risk it all for our rights.
You are true superheros!
Now on to victory!
