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šŸš€ We just Launched VIN Scanner for IOS in DAMAGE iD Version 3.3 ā•‘ā–ˆā•‘

Today we launched DAMAGE iD version 3.3 for iPhone and iPad.

In this release, we’ve added the VIN scanner which has been available on Android for a few months now.

Now you can identify vehicles in 3 different ways:

  1. Unit Number
  2. License Plate
  3. VIN

This gives rental agencies, DSPs and transporters even more flexibility when using DAMAGE iD to identify and track vehicle damage.

You can see the VIN scanner in the screenshots below.

After logging in, click the bar code to the right of the “unit number” input field when checking out your vehicle.

The VIN scanner appears. Hover the red line over the bar code for a few seconds and the VIN will be captured.

PRO TIP: Use the flashlight in case the light is low.

The vin scanner appears. Hover over red line over the bar code for a few seconds and the VIN will be captured. p.s. Use the flashlight in case the light is low.

Once the VIN is captured, the “Checkout” is automatically submitted. You can now begin your walk-around, photographing and taking videos, building your permanent digital archive of your vehicles’ condition.

We have done 2 DAMAGE iD releases for IOS in the past month. With these releases we are happy to (finally) be achieving “feature parity” with Android. Now both Android and IOS have nearly the same features.

Keep your eyes out for more updates and announcements soon. We are still moving ahead quickly with DAMAGE iD and have some great things in store this summer.

Contact the “A-Team” with any questions or problems with the VIN scanner.

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Make Drivers Accountable … with Signature Pad Feature (Released Today)

It’s time to take control of your fleet!

Don’t feel like you’re drivers are accountable?

Are renters taking care of your daily rental or leased vehicles?

Have them sign off on the condition of the vehicle.

A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves.

Today we released version 3.3 on Android. This version adds a new setting within the Review Portal. When you enable this setting, a Signature Pad will appear on DAMAGE iD. The signature appears when the vehicle is outgoing.

How to Enable

What You’ll See on the App

When you have finished your walk-around, customer will be prompted to accept vehicle condition.
In the Review Portal, you will see the signature in the Case Info section.

Summary

Our new Signature Pad is a great way to get “sign off” from your drivers.

and… who knows, this could be the one thing that makes drivers change their bad habits!

For this feature – and suggestions, comments or support needs contact us at support@damageid.com.

p.s. IOS/iPhone version coming soon.

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How to sell CDW to Hesitant Customers

How to Sell CDW to Jack (the Risk Taker)
– Emphasize the “Standard Procedureā€ 
– Jack may be thinking that if he damages the vehicle, heā€™ll get away before anyone notices. Jack is a BlackJack type of guy after all! 
Jack is thinking that chances are in his favor can rush out before anyone notices, either by creating ā€œcoverā€ or feigning urgency. For this type of personality, youā€™ll want to let Jack know that a complete & thorough review is built into the process. Emphasize that reviewing the previous photos is an important and built-in step of the rental process, and cannot be skipped. Let Jack know he wonā€™t be able to leave before the vehicle is completely checked over, and hold some collateral (such as a credit card number or license) to let him know he canā€™t run off. 
If you are using DAMAGE iD, you can review the previous photos before taking new ones – right on the app. If the customer seems like they are in a big rush, visually inspect the vehicle, and use the photo review to compare with old photos. With DAMAGE iD, agents can always take photos after the customer leaves. 
– Show Empathy Jack may be a risk-taker, but he has a big heart. Let them know that vehicle damage is expensive – especially for smaller rental agencies or those with lower rates. Tell a story about an difficult situation where a customer got away without paying for damage, and emphasize how that hurts employees and customers in the long-run (due to higher rental charges). 
A story from VERC car rentals is Boston is a great example. A few years ago, a customer switched rims and tires on a rental car to hide damage that had occurred. They had replaced the rims and tires with a much less expensive version. Fortunately, VERC was using DAMAGE iD and had photographic proof of the fraudulent activity. 
How to Sell CDW to Paula (the Conservative)
– Use Repetition Paula likes to play it safe. Emphasize the peace of mind Let Paula know that the best way to prevent unexpected expenses is to purchase CDW. But also let her know that the vehicle condition is carefully documented at time of checkout, and return. She wonā€™t be charged for damage which isnā€™t hers, but any new damage will be charged to the customer unless CDW is purchased.
– Show You are Concerned about the Details Point out minor nicks with your finger. Spend a little time on each spot. Show you are concerned about the vehicle condition at every level. 

With patience, they may BOTH be happy with purchasing the CDW!!!

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New Innovations Continue

DAMAGE iD Continues to Innovate in 2019!

Welcome 2019!

The DAMAGE iD development team has made new Upgrades and Innovations for the Worldā€™s Leading Vehicle Damage identification Solution.

Charlie Dalsass, software engineer for DAMAGE iD continues to make the changes required to follow the product road-map.

The long-term road-map for the product includes:

  • The ability to accommodate a wider variety of of vehicles and fleets. Whether it be for a Fleet Transportation System, a Motor Home or Camper rental, Rental Car Company, Amazon delivery Service, or any business or Municipality with a Shared Fleet.
  • The ability to manage the entire experience on the device or tablet. No need for the ā€œbackendā€ (desktop) system. For example, the latest Android Upgrade, version 2.2 will incorporate VIN Barcode Scanning to quickly and accurately identify the vehicle. Once the vehicle has been scanned, you can ADD the vehicle with a single click. There is no longer any need to visit the ā€œback endā€ to add cars to your fleet!

Vehicle Transporters, for example, require the ability to scan and add a new vehicle because they do not typically have a fixed vehicle inventory. This opens up DAMAGE iD to a much wider category of customers.

Other recent Upgrades include the ability for the Agent to ā€œFlagā€ or Mark Damage as pre-existing in order to alleviate Customer confusion as to when the Damage actually occurred. This strategy greatly improves customer satisfaction.

Another Customer Satisfaction improvement is viewing the Outgoing Images upon the Return of the Rental. Pictures donā€™t lie. And date and time-stamped images allow for NO questions when it comes to the condition of the vehicle at the time of the Rental Agreement.

This feature is now available on BOTH IOS and Android (versions 2.0+). DAMAGE iD is here to be THE Award-winning, Global Solution to solve your needs of identifying and documenting the previous and New Damage on your Vehicle. We are so excited about what the DAMAGE iD A-Team comes up with next!!

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How Auto Transporters can Protect Against False Damage Claims

DAMAGE iD, the software system which accurately documents the pre and post condition of your auto or other vehicle, is now ready for the Transporter.  How is that?  DAMAGE iD now has the ability to upload the vehicleā€™s vin number into the system for immediate retrieval and storage.

Any ā€œSmartā€ device will do, Apple or Android.

Step One: Go to Google Playstore or Apple store and download DAMAGE iD.

Step Two: Contact DAMAGE iD to obtain a Username and Password

Step Three: Open the App, type in Last 6 digits of the Vin or the License plate, and START TAKING PICTURES!!

Itā€™s THAT EASY.

Once arrived at the drop-off destination, ā€œreturnā€ photos may be taken with the date and time-stamped directly on the image to prove the post-condition of the vehicle. 

DAMAGE iD knows this simple and accurate system will alleviate any disputes with the car dealership or dispatcher in transportation.  It has been proven to work every time.  Insurance Companies appreciate these irrefutable images as well.

Give DAMAGE iD a look.