Category: Car/Camper Rental

When a customer returns a rental vehicle, a delivery van, or a shared-use fleet vehicle, they expect the inspection process to be fair. Most customers understand that if they cause damage, they may be responsible for paying for it. What they do not expect is to feel surprised, confused, or unsure about how that decision […]

At this year’s International Car Rental Show, DAMAGE iD Business Development Manager Jeremy Martin shared an important perspective on one of the most talked-about topics in the rental industry: vehicle damage detection and customer trust. As technology continues to advance, rental companies have more tools than ever to document vehicle condition, identify damage, and streamline […]

At DAMAGE iD, we spend a lot of time talking with fleet operators, rental companies, and Amazon DSP owners about inspections. What we hear most often is not just frustration about damage itself. It is frustration about the process surrounding it. Missed documentation. Slow check-ins. Disputes that drag on longer than they should. Teams wasting […]

For rental car companies, time matters. The faster a vehicle can move from return to ready-to-rent status, the more revenue that vehicle can generate. But for many operations, inspections and documentation still create bottlenecks that slow everything down. Paper forms, inconsistent photos, and manual reviews can all increase turnaround time between customers. That is why […]

Every rental agency has heard it at least once: “That scratch was here when I picked up the car.” Sound familiar? While these claims may make you roll your eyes, they are a real part of everyday operations. Luckily, with the right inspection system, most disputes can be avoided before they happen. 1. The Mystery […]

Valet operations move fast. Vehicles arrive and depart constantly. Keys change hands quickly. Drivers rotate throughout the shift. In this high volume environment, small damage can easily go unnoticed. A scratch that was already there becomes a liability. A dent discovered after an event turns into a dispute. Without proper documentation, the valet operator often […]

We’ve rolled out two small but powerful updates to make inspections and reviews faster than ever. 📸 Export All Case Photos — One Click The web portal now lets you export all photos from a case in a single download. This removes the need to save images one by one and makes it much easier […]

DAMAGE iD has a LOT to get excited about looking back on 2025. To begin, we have a Brand New Website, designed by CTO, Charlie Dalsass. https://www.damageid.com Then, Developer Lead, Chandrahas Boorela and his Team built a whole new User Interface for the Android and iOS devices…Easier Customer Experience. Ability to view previous inspection on […]

We’ve made Customer Self-Inspections even easier in DAMAGEiD. You can now send the inspection link to your customers via SMS, Email, or both, ensuring they receive it quickly and complete inspections faster. CCI offers the Contactless Customer Inspection experience for DAMAGE iD. What’s New How can you send CCI link in SMS in DAMAGEiD Why […]

How Many DIFFERENT Shapes can you find? Actually we have MORE in our “Settings” Did you know we now have BOX TRUCKS? SUVs and VANS?

WHY is it so exciting and beneficial that DAMAGE iD has integrated with Thermeon’s Cars Plus+? This integration will allow users to use the DAMAGE iD App to inspect rental vehicles before and after check-out and check-in using the same Booking ID or Rental Agreement Number from your RMS. The Renter will automatically receive an […]

New in IOS version 3.3 VIN scanner for accurate checkout.

It’s time to take control of your fleet! Don’t feel like you’re drivers are accountable? Are renters taking care of your daily rental or leased vehicles? Have them sign off on the condition of the vehicle. A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves. Today we released version 3.3 […]

How to Sell CDW to Jack (the Risk Taker)– Emphasize the “Standard Procedure” – Jack may be thinking that if he damages the vehicle, he’ll get away before anyone notices. Jack is a BlackJack type of guy after all! Jack is thinking that chances are in his favor can rush out before anyone notices, either by creating “cover” […]

Welcome 2019! The DAMAGE iD development team has made new Upgrades and Innovations for the World’s Leading Vehicle Damage identification Solution. Charlie Dalsass, software engineer for DAMAGE iD continues to make the changes required to follow the product road-map. The long-term road-map for the product includes: Vehicle Transporters, for example, require the ability to scan […]

DAMAGE iD, the software system which accurately documents the pre and post condition of your auto or other vehicle, is now ready for the Transporter.  How is that?  DAMAGE iD now has the ability to upload the vehicle’s vin number into the system for immediate retrieval and storage. Any “Smart” device will do, Apple or […]