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Are you Going Out? You Just got Flagged!

No, thankfully, this isn’t the Corona police! ? ?

How about some great news instead? ???

Yesterday, we launched an important change to the DAMAGE iD Review Portal.

First, a little background.

DAMAGE iD stores “Before” and “After” photos and video in a “Case”. The Case brings the 2 sets photos together for easy comparison – before and after. The before-and-after comparison makes it super easy to find damage that occurred during a rental or between change in drivers. It’s really true: “Pictures Don’t Lie”.

The “Case List”, in the Review Portal is where the Cases are found. Cases can be searched by unit number, VIN, license plate, user etc.

BUT some customers, prefer not to take both “Before” and “After” photos. Rather, they choose to take only “Before” photos and video, and skip the “After” pictures.

And that’s fine!

Because we’ve just made DAMAGE iD easier for these customers.

In past versions of DAMAGE, any damage found during the “Going Out” (or “Before”) pictures would not appear within the search results of the Case List when “see something” was checked.

We’ve changed this.

Now you will see RED FLAGs for damage found in the “Going Out” (or “Before”) pictures as well as the return photos.

This feature is important for DSPs or Amazon Delivery Service Providers.

DSPs often choose to use DAMAGE iD by creating a new Case every time they take photo and video. These users, who only have “Before” pictures, can’t easily find damage from the Case List.

Now it is easy for them to find damage – either “Before” or “After”.

Hopefully rental customers will also benefit from this change as well!

The Review Portal is the web site where you view your photo and videos. Photos and video are taken on the app, and are then stored in the “Cloud”. This creates a PERMANENT DIGITAL ARCHIVE of your entire fleet. The photos and video can be reviewed in the Review Portal. The Case List in the Review Portal is where your photos and video are available for easy comparison. Search and sort by date, status, unit number, user etc. Now you will see red flags when damage is found in the Going Out (Before) as well as the After (Return). No more questions asked about when damage occurred! Photos and video can be used for insurance claims, proof of vehicle condition, or when selling the vehicle.

Hopefully you will love this new change.

As always, let us know if you have feedback, by emailing our A-Team Support Staff.


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? We just Launched VIN Scanner for IOS in DAMAGE iD Version 3.3 ║█║

Today we launched DAMAGE iD version 3.3 for iPhone and iPad.

In this release, we’ve added the VIN scanner which has been available on Android for a few months now.

Now you can identify vehicles in 3 different ways:

  1. Unit Number
  2. License Plate
  3. VIN

This gives rental agencies, DSPs and transporters even more flexibility when using DAMAGE iD to identify and track vehicle damage.

You can see the VIN scanner in the screenshots below.

After logging in, click the bar code to the right of the “unit number” input field when checking out your vehicle.

The VIN scanner appears. Hover the red line over the bar code for a few seconds and the VIN will be captured.

PRO TIP: Use the flashlight in case the light is low.

The vin scanner appears. Hover over red line over the bar code for a few seconds and the VIN will be captured. p.s. Use the flashlight in case the light is low.

Once the VIN is captured, the “Checkout” is automatically submitted. You can now begin your walk-around, photographing and taking videos, building your permanent digital archive of your vehicles’ condition.

We have done 2 DAMAGE iD releases for IOS in the past month. With these releases we are happy to (finally) be achieving “feature parity” with Android. Now both Android and IOS have nearly the same features.

Keep your eyes out for more updates and announcements soon. We are still moving ahead quickly with DAMAGE iD and have some great things in store this summer.

Contact the “A-Team” with any questions or problems with the VIN scanner.

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? ? Android Version 3.5 – “Signature-on-Return” for DSPs and Leasing Companies

After launching the signature for initial vehicle conditions, our customers asked for “Signature-on-Return”. On March 11, we’ve released Android version 3.5, includes the ability to capture a signature of a driver on either or both going out and return!

With the Corona-virus pandemic this Spring, large companies like Amazon are scrambling to meet the needs of consumers with limited mobility. These companies are hiring as fast as possible through DSPs (Delivery Service Partners) or similar models, which are low-investment business who own vehicles or rent vehicles from Leasing Companies.

Both DSPs and Leasing Companies want protection and are using DAMAGE iD for accurate history of vehicle conditions.

Today, we are developing new features within DAMAGE iD which are specific to DSPs (Delivery Service Partners) and Leasing Companies to protect them from negligent drivers and to provide documentation for insurance claims.

Here’s how it works.To enable this feature, log in to the Review Portal.

Check the checkbox, one or both to enable signature pad on the app!

Now, when the driver returns the vehicle (and captures vehicle photos and video), the signature will be captured and stored in the cloud.

The signature pad will appear after the walk-around and before submission of photo and video to the cloud.

The signature for both before and after will appear within the Review Portal on the Case Details window.

If you click “Export Photos”, you will also see both signatures (if you have both enabled) on the downloaded PDF.

We hope you make use of the new signature options. Look for the signature pad to appear in future IOS versions as well (currently Android has the signature feature).

We wish you and your family good health in these difficult times of the pandemic.

Thank you delivery companies, and DSPs for everything you are doing for us!

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How to Upgrade DAMAGE iD on Android Devices

You can always verify your installation version from the Main screen of the DAMAGE iD app.

To upgrade, find the Google Play Store Icon on your mobile device. Tap to open Google Play App.

The screen will look like this (depending on your preferences and past app installs this may have different app suggestions).

Next, type “damageid” into the search bar of Google Play Store app.

If there is an update available, you will see “Update” next to the app.

Click “DAMAGE iD”.

Finally, click “Update” to upgrade to the latest version.

You will now see the latest version of the app on the Main screen of DAMAGE iD. Congrats you are running the latest version!!!