Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employeesdon’t have to take photos and video.
DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer service on the customer side.
DAMAGE iD’s new feature called, “Contactless Customer Inspection” or CCI, allows the rental company to send a weblink to the customer. This weblink allows the customer to do their own check out and check in via the web browser on their internet connected tablet or cell phone.
DAMAGE iD allows the rental company to customize the number of photos/videos the customer must take to successfully check out and check in their vehicle. Upon successful check out/check in by the customer, the time stamped photos/videos are uploaded to the rental company’s account.
“Contactless Customer Inspection” (CCI) is fun and super easy to use. See screenshots below.
This “Contactless Customer Inspection” does not require the customer to download the app on their phone and it has the potential to end almost all disputes over vehicle check in condition.
The customer will receive a link which will guide them through the inspection. Once they click the link the inspection will open in their mobile browser.
“Contactless Customer Inspection” is available for all customers – now -without additional charge.
Over the years, we’ve heard many customers say “since we take so many photos and videos with DAMAGE iD, could we use those photos when it’s time to sell vehicles in our fleet?”
So… today we launched “Photo/Video Templates”!!
“Photo templates” gives you nearly unlimited ways to capture photos of anything. No longer are you constrained to the “standard photos” in DAMAGE iD.
To start, go to the Review Portal. Then Settings ⇾ Photo/Templates.
Fill out the labels you want for your template. You can choose up to 47 labels!
Remember, both video and photos can be used for each position you choose.
Save the template.
Now go to the DAMAGE iD app. Log out (Click “Gear” or Settings icon to logout). Then log back in. Your new photo template will appear beneath the license plate field.
Click “Take Photos”. Viola!
Your new photo template appears.
This adds a lot of flexibility to how you can use DAMAGE iD! For example, you can take pictures that conform to a vehicle sales software or website. Or you could inspect some portion of fleet entirely different from our “legacy” photo set such as tires… or the appearance of your front office (keep it clean and tidy please)!
Photo Templates are available on DAMAGE iD version 4.2 r67 (and above).
Let us know how you are using Photo Templates!
Let’s have a wonderful 2022 together. Happy New Years!
This week, we’ve made some small, but IMPORTANT updates.
First, we realized that with all our new customers, the “Checkout” process has gotten a bit slow. (If you ever see something that should be faster, be sure to let the A-Team know. We love to optimize DAMAGE iD!).
(The “Checkout” is the part where you enter your unit number, license plate or scan the VIN number.)
We’ve optimized that. Now Checkouts have gone from 6-8 seconds down to 1 second!
You should be able to notice this when using the app. It should feel much snappier.
(This change affects both Android and IOS/Apple apps).
The second change we made this week, affects Android. (Look for version 4.0r60 in the play store).
This change reduces the number of login screens you will get. When you start up the app it will automatically log you in, until you log out.
This should make the app just a little more pleasant to use.
In future releases, we will be announcing some major software integrations. We want to be compatible with as many software products as possible. Once we have these integrations complete, we will let you know more.
We’ve just added an 20 EXTRA PHOTOS to the latest version of DAMAGE iD!
You’ve asked for this for a long time… the ability to take multiple photos of a specific damage when it’s found. You want the most detail you can get … so take more photos and video!
Our latest version offers 20 “Other” photos for a total of 27 total photos and videos.*
*Remember, DAMAGE iD doesn’t charge extra for storage space. Photos are stored at no additional cost – and as long as you keep the vehicle in the DAMAGE iD system. At ten seconds each, that can be up to 9 minutes of videoper case! That’s alot of MBs!
Another benefit to the increased storage, is that you can now review/retake the photos more easily. No need to click the (+) plus icon — the “Other” photos stay in place the entire time.
Finally, all photos that are customized will appear on the screen.
Now you can more easily show employees which photos they must take.
The new features is available in Android 3.8 version 55. (This feature is not yet available for IOS/iPhone/iPad).
We hope this great new feature helps you keep your fleet damage-free.
We are so happy to be launching this new feature. Happy Fourth of July to all our loyal customers and friends!