Category: Rental Agencies

The fireworks have faded, the backyard grills have cooled down, and for many fleet operators, rental companies, and delivery businesses, one of the busiest weekends of the summer is officially behind them. But once the holiday rush ends, another important task begins: Reviewing how your fleet performed. For businesses that rely on vehicles every day, […]

When a customer returns a rental vehicle, a delivery van, or a shared-use fleet vehicle, they expect the inspection process to be fair. Most customers understand that if they cause damage, they may be responsible for paying for it. What they do not expect is to feel surprised, confused, or unsure about how that decision […]

Across car rental, boat rental, Amazon DSP, and transportation, operators are facing a tougher operating environment. Costs are rising, assets are being used harder, and every missed damage incident can affect profitability. In car rental, the market itself continues to grow. Global Market Insights estimated the global car rental market at $103.4 billion in 2025 […]

At this year’s International Car Rental Show, DAMAGE iD Business Development Manager Jeremy Martin shared an important perspective on one of the most talked-about topics in the rental industry: vehicle damage detection and customer trust. As technology continues to advance, rental companies have more tools than ever to document vehicle condition, identify damage, and streamline […]

The vehicle-sharing industry has grown significantly over the past decade. What began as a way for individuals to earn extra income from personal vehicles has evolved into a serious business for many hosts. Some now manage multiple vehicles, operate across several markets, and handle hundreds of trips each year. As operations grow, so do the […]

At DAMAGE iD, we spend a lot of time talking with fleet operators, rental companies, and Amazon DSP owners about inspections. What we hear most often is not just frustration about damage itself. It is frustration about the process surrounding it. Missed documentation. Slow check-ins. Disputes that drag on longer than they should. Teams wasting […]

Every rental agency has heard it at least once: “That scratch was here when I picked up the car.” Sound familiar? While these claims may make you roll your eyes, they are a real part of everyday operations. Luckily, with the right inspection system, most disputes can be avoided before they happen. 1. The Mystery […]

Valet operations move fast. Vehicles arrive and depart constantly. Keys change hands quickly. Drivers rotate throughout the shift. In this high volume environment, small damage can easily go unnoticed. A scratch that was already there becomes a liability. A dent discovered after an event turns into a dispute. Without proper documentation, the valet operator often […]

A Bold Mission to Washington D.C 🏛️! DAMAGE iD has brought integrity to vehicle inspection and rental… If only integrity in politics would be next! This week, Paula Vercollone, president of DAMAGE iD, travelled to Washington D.C. for the American Car Rental Association (ACRA) DC Conference and Boot Camp Panel. During the instructional and educational […]

Arlington, Virginia, October 23, 2023 DAMAGE ID attended the ACRA trade association “bootcamp” on October 23-25, 2023. It was an exciting and intense 3 days, filled with networking and advocacy for interests of the car rental industry via ACRAPAC, the political action committee, associated with ACRA. ACRA represents 98% of America’s car rental industry, and […]

Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employees don’t have to take photos and video. DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer […]

No, thankfully, this isn’t the Corona police! ? ? How about some great news instead? ??? Yesterday, we launched an important change to the DAMAGE iD Review Portal. First, a little background. DAMAGE iD stores “Before” and “After” photos and video in a “Case”. The Case brings the 2 sets photos together for easy comparison […]

Recently some of our delivery customers have told us that some of their drivers are not entirely trusted. Delivery companies often switch drivers, and drivers should not be able to access all videos and photos taken by other drivers in the Review Portal. These delivery companies suggested that DAMAGE iD should include a limited access […]

It’s time to take control of your fleet! Don’t feel like you’re drivers are accountable? Are renters taking care of your daily rental or leased vehicles? Have them sign off on the condition of the vehicle. A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves. Today we released version 3.3 […]

Christmas Season … what a wonderful time to be in New York City! On Thursday, Paula (president) and Jack (founder) met with the UNITED MileFleet team at the Classic Car Club in the Big Apple. The event promotes the DAMAGE iD products as well as offering steep discounts to members of the UNITED MileFleet Partner […]

Today, we released our version 1.0 API for the DAMAGE iD API. The release of the damage identification API is important because it opens up the functionality of DAMAGE iD to developers and IT integrators. Developers can use the API, or “application programming interface” to integrate more closely with DAMAGE iD – exposing it’s core […]

In the Boston Globe Article, A rental car debacle and a recommendation – shoot a video before leaving the lot May 5, 2019, Sean P. Murphy recommended that ALL people renting vehicles of ANY sort, be sure to digitally document the condition of the Property BEFORE using it. If Your Customers are taking photos and […]

How to Sell CDW to Jack (the Risk Taker)– Emphasize the “Standard Procedure” – Jack may be thinking that if he damages the vehicle, he’ll get away before anyone notices. Jack is a BlackJack type of guy after all! Jack is thinking that chances are in his favor can rush out before anyone notices, either by creating “cover” […]

Car Rental agency owners know how difficult it can be to collect for damages incurred by customers. The car may be in a certain condition before the car was driven off the lot, but often comes back with damages that were never there before. Many times it can be tough to prove that such nicks, […]