Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employeesdon’t have to take photos and video.
DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer service on the customer side.
DAMAGE iD’s new feature called, “Contactless Customer Inspection” or CCI, allows the rental company to send a weblink to the customer. This weblink allows the customer to do their own check out and check in via the web browser on their internet connected tablet or cell phone.
DAMAGE iD allows the rental company to customize the number of photos/videos the customer must take to successfully check out and check in their vehicle. Upon successful check out/check in by the customer, the time stamped photos/videos are uploaded to the rental company’s account.
“Contactless Customer Inspection” (CCI) is fun and super easy to use. See screenshots below.
This “Contactless Customer Inspection” does not require the customer to download the app on their phone and it has the potential to end almost all disputes over vehicle check in condition.
The customer will receive a link which will guide them through the inspection. Once they click the link the inspection will open in their mobile browser.
“Contactless Customer Inspection” is available for all customers – now -without additional charge.
March 1, 2022 DAMAGE iD has just completed its first customer integration with CarsPlus/Thermeon software. Avasa, a Hertz licensee from Mexico, is the first customer to enable the integration.
The DAMAGE iD software captures events about key events within the rental process. Vehicles are automatically created within the system, and associated with a Rental Agreement number (RA).
When the customer performs a damage inspection, the car is already associated with the RA number, so the employee has only to enter this number instead of license plate, unit number or vin. This approach is more reliable when identifying the vehicle for the inspection, since plates change, vin can be difficult to scan, unit numbers change etc. Within the DAMAGE iD Review Portal, customers can search via RA number or vehicle number.
The integration also includes a feature to email the customer automatically upon inspection checkout and return. The customer will receive a PDF copy of the inspection via email.
DAMAGE iD is excited about this integration and the opportunities it will provide to the Thermeon/Cars+ Users.
Over the years, we’ve heard many customers say “since we take so many photos and videos with DAMAGE iD, could we use those photos when it’s time to sell vehicles in our fleet?”
So… today we launched “Photo/Video Templates”!!
“Photo templates” gives you nearly unlimited ways to capture photos of anything. No longer are you constrained to the “standard photos” in DAMAGE iD.
To start, go to the Review Portal. Then Settings ⇾ Photo/Templates.
Fill out the labels you want for your template. You can choose up to 47 labels!
Remember, both video and photos can be used for each position you choose.
Save the template.
Now go to the DAMAGE iD app. Log out (Click “Gear” or Settings icon to logout). Then log back in. Your new photo template will appear beneath the license plate field.
Click “Take Photos”. Viola!
Your new photo template appears.
This adds a lot of flexibility to how you can use DAMAGE iD! For example, you can take pictures that conform to a vehicle sales software or website. Or you could inspect some portion of fleet entirely different from our “legacy” photo set such as tires… or the appearance of your front office (keep it clean and tidy please)!
Photo Templates are available on DAMAGE iD version 4.2 r67 (and above).
Let us know how you are using Photo Templates!
Let’s have a wonderful 2022 together. Happy New Years!
While in Vegas at the ICRS (August 15-17), we met hundreds of Car Rental Companies from diverse countries around the world. It was an exhilarating experience. (Be sure to see our blog post from Day 1, Day 2, Day 3).
We heard so many of our existing and (soon to be) customers needs and wants.
Angel from Mexico requested to Share the photos from the App to the Customer. (Currently customers are downloading the PDF in the Review Portal, then emailing the customer – but we can do much better than that!!)
Thank you. You are truly an Angel!
So… we just launched the “Share Photos from App”. This update is for both IOS and Android. Look for Android 4.0r61 and IOS (Apple) version 3.7 in the app store, then upgrade to the latest version.
It works like this:
After you complete the case, click the new, “Share Case” button.
This will bring you to the mobile optimized share page on the Review Portal site.
Enter the email address of the recipient of the PDF report and click “Send”.
(ps. you don’t have to wait for all photos to upload to use Share, but the email won’t go out until all photos and videos are uploaded).
Note that the customer will receive both emails when case is created and after case closed (vehicle is returned)*. *Emails will be sent once all photos are uploaded.
In the Review Portal, you will also find the “Share Case” button.
You can see how the email notification looks in the photo below.
At DAMAGE iD, we believe passports and mandates are just plain wrong.
What “Science says” is not settled. No-one can say that “science” gives us one single, approach, which can be forced on others. By now, it is obvious everyone (the CDC, the WHO, the US Government, citizens etc) has been learning as we go through this pandemic. Many mistakes and missteps have been made through these 2 years.
Mandates should not be one-size-fits-all. Not everyone’s body is the same. Mandates don’t take into account previous, natural immunity, medical conditions, philosophic or religious objections.
There is rarely guidance on who is liable when there are side-effects to the vaccine.
Mandates divide our society into factions and discriminate against those with legitimate reasons to avoid vaccines.
The idea that un-vaccinated people are somehow a harm to vaccinated people is absurd. If the vaccine works as advertised and you’ve had the shot, then you will be fine. Otherwise, at least admit that it doesn’t work. But don’t blame others for that. A vaccinated person is just as likely to spread it as an un-vaccinated person and they pose no harm to anyone (other than possibly themselves).
There are no studies on long-term effects of the vaccines. It is still a massive experiment.
The government and Big-Tech are actively suppressing legitimate medical information. That is wrong. They are sensoring the most modest voices – even those who suggest to do your research and not to get bullied into taking the vaccine. The censorship is just plain, creepy. When they act like this, how can we trust anything they say?
We aren’t asking for “likes”. But it’s time to stand up against these bullies and join against them. Join a protest, contact your newspaper … resist. Do whatever you can to make your voice heard.
This week, we’ve made some small, but IMPORTANT updates.
First, we realized that with all our new customers, the “Checkout” process has gotten a bit slow. (If you ever see something that should be faster, be sure to let the A-Team know. We love to optimize DAMAGE iD!).
(The “Checkout” is the part where you enter your unit number, license plate or scan the VIN number.)
We’ve optimized that. Now Checkouts have gone from 6-8 seconds down to 1 second!
You should be able to notice this when using the app. It should feel much snappier.
(This change affects both Android and IOS/Apple apps).
The second change we made this week, affects Android. (Look for version 4.0r60 in the play store).
This change reduces the number of login screens you will get. When you start up the app it will automatically log you in, until you log out.
This should make the app just a little more pleasant to use.
In future releases, we will be announcing some major software integrations. We want to be compatible with as many software products as possible. Once we have these integrations complete, we will let you know more.
We’ve just added an 20 EXTRA PHOTOS to the latest version of DAMAGE iD!
You’ve asked for this for a long time… the ability to take multiple photos of a specific damage when it’s found. You want the most detail you can get … so take more photos and video!
Our latest version offers 20 “Other” photos for a total of 27 total photos and videos.*
*Remember, DAMAGE iD doesn’t charge extra for storage space. Photos are stored at no additional cost – and as long as you keep the vehicle in the DAMAGE iD system. At ten seconds each, that can be up to 9 minutes of videoper case! That’s alot of MBs!
Another benefit to the increased storage, is that you can now review/retake the photos more easily. No need to click the (+) plus icon — the “Other” photos stay in place the entire time.
Finally, all photos that are customized will appear on the screen.
Now you can more easily show employees which photos they must take.
The new features is available in Android 3.8 version 55. (This feature is not yet available for IOS/iPhone/iPad).
We hope this great new feature helps you keep your fleet damage-free.
We are so happy to be launching this new feature. Happy Fourth of July to all our loyal customers and friends!
The 2 new options are “Sync media over Wi-Fi only” and “Photo Compression”.
Here’s what they look like:
Sync media over Wi-Fi only is used to conserve your mobile data connection while you are on the road or rental lot.
Enabling Sync media over Wi-Fi allows you to take all your photos but not sync any photos/videos until you reach Wi-Fi. When you return to Wi-Fi (office, home, coffee-shop) then DAMAGE iD will begin its uploading.
Here’s the background:
DAMAGE iD uses a small amount of “network” in order to keep the cases in sync. This network use keeps order – making sure case numbers are in proper sequence on the Review Portal.
After photos/video are taken, the media sync/upload process within DAMAGE iD starts up. In this sync/upload process, DAMAGE iD copies the images from your phone to Cloud storage. This can use a lot of bandwidth. (Here’s a simple calculation: 5 megabytes per photo or video X 12 photos X 2 for before and after photos. That can max up to 120 megabytes of data per case!).
Enable Sync media over Wi-Fi … and no more expensive mobile data bills!
Photo Compression allows you to control compression vs image quality.
We recommend you capture the highest quality (least compressed) photos you able to.
However, there are times when these photos are just too large and bulky and the extra size is unnecessary or barely noticeable.
Options are “None”, “75%”, “60%”, “50%” and “25%”.
75% compression will reduce image quality and size a little.
25% will reduce quality and image size the most.
We look forward to hearing your feedback on the new settings.
ps. We are also working on improving the speed of downloads within the Review Portal next. The new release will greatly increase the download speed of these images without requiring any reduction in photo quality. Look for a major Review Portal release announcement coming soon!
Happy New Year! Yes, yes, it’s a bit late for that, but the DAMAGE iD A-Team dev has been a bit absorbed lately.
So, what’s been going on?
In the past few months we’ve been working on an upgrade our customers won’t notice at first. Known as Grails 4, this very modern and high performing system will really help with performance and reliability, and gets oursecurity patches are up to date!
At the same time, we also switched to a highly available architecture.
The migration went off without a hitch! Our API (backend system) is now the latest “Grails 4” platform, and more resilient to interruptions to service.
Customers are going to start noticing improved response times and better performance overall.
… And now that this is out of the way, we’re back on the (more noticeable) features our customers have requested.
In fact, there will be an important new Android release within a few hours! Keep your eyes out for that.