Great to be getting some press!
This demonstration was first presented at the 2021 International Car Rental Show in Las Vegas, August 16-17, 2021.
This demonstration shows the capabilities now available with the recent DAMAGE iD, ProofTec Partner(ship) on AI Damage Detection. These capabilities include automatic or AI-based damage detection.
We started the demo wiping the car with a cloth, removing any “damage” or “scratches”.
Next, we asked the audience to mark the damage on the model using a special chalk marker that gave the appearance of a scratch.
Next, we performed a “walk-around” on the vehicle using the DAMAGE iD mobile application (Android version was used for the demo, but IOS/Apple is supported as well), taking pictures of each position.
To make it easy to take different shots of each position, we used an motorized, rotating “lazy susan” .
We did not manually mark the damage, but instead allowed the auto-detection (artificial intelligence module) to capture the damage automatically.
Within the app we can also circle the damage manually – to show both human and AI capabilities work, hand-in-hand.
The photos are then uploaded to the cloud.
Next, we log into the (web based) Review Portal and search by unit number to view the “Case”. The Case shows before and after photos in a pair.
Red flags show that damage has been found.
The flags appear in the Case List and also on the profile icon.
The following video shows the damage was successfully auto-detected.
Red circles appear, highlighting the damage and damage type.
Damage which is detected by AI is marked “AI Detected” next to the damage type.
The following video shows both the app (Android) and Review Portal software in action.
We had great fun in Vegas doing this demo and the feedback was really positive.
If you missed us at Vegas, please email us at email@example.com for an in-person Zoom version of this demo.
View of the exposition room before opening
At the 2019 Las Vegas International Car Show, we announced we would be adding video to the DAMAGE iD platform.
On May 3, 2019 we launched major version 3.0 for Android, which includes support for video! (The iPad/iPhone version was released on May 22, 2019).
What are the benefits of video?
- Tough spots to photograph. For certain vehicle areas, such as interiors, tires, trunk area, roof, it can be difficult to capture with a few photos. Rather, a (video) “sweep” is preferred.
- Capture more. For example multiple items, multiple regions, underside of vehicle) using video. Video is alot like taking many pictures in sequence.
- Shiny surfaces. Ability to capture small dents and dings within a reflected, shiny surface. By altering the direction of the camera slightly, light will reflect off the surface, revealing surface damage within the contours of the reflection.
- Stronger evidence. Video is more difficult to tamper and modify than photographs. Video provides even stronger evidence for proving damage.
- Multiple focus points. Video allows you to focus on deep, or 3D objects, while changing focus throughout. This can capture damage better than static photos.
How does Video work in DAMAGE iD?
The simple interface of DAMAGE iD stays almost exactly the same.
However, you will now see a red button beneath the camera shutter button. (See below).
After clicking the red button, the camera will start recording video, and a clock timer will start.
DAMAGE iD also records AUDIO with the VIDEO. This means you can use your finger to point out damage, while explaining what you see.
Click “STOP” when done. Note that there is a 10-second limit on each of the videos.*
*Why did we decide to limit videos to 10 seconds? We wanted to keep upload sizes small. We also want to keep the walk-around focused on a position for later comparison. (If a rental agent takes a 3 minute video, it becomes really difficult to find damage or compare 2 videos.) Plus, if you take 24, 10 second, videos per case, that gives FOUR MINUTES OF VIDEO PER CASE.
Once the video has been uploaded, visit the “Backend” to compare your videos and photos.
The following video shows how video clips will appear in the Backend.
Question: Does video mean I will pay more for my DAMAGE iD Account?
Answer: No, video is offered as part of your DAMAGE iD account – entirely free for existing users. (We don’t charge by storage space used)
Question: What quality video is used?
Answer: We choose the best quality available on the device
Question: Is any compression or resizing performed on the video?
Answer: No, we do not compress or resize the video
Question: How are videos stored?
Answer: We use MP4 format. Videos are stored in the Cloud, just like the photos.
Question: Do you apply a timestamp to the video, as with photos?
Answer: No, at this time we are not applying the red timestamp to the videos. We are considering this in a future, release, however.
Question: Will uploads take longer than with photos?
Answer: Generally, yes uploads are larger than photos and will take longer than with photos. However, we’ve modified the uploading to start faster to accommodate this.
Current customers and fresh interest visited our DAMAGE iD booth during the International Car Rental Show in Vegas March 27-29. Perhaps this high interest was due to the panel on which DAMAGE ID was featured regarding “Damage assessment techniques”. Along with Ian K. from Empire Rent a Car in Brooklyn, Paula Vercollone, Verc Car Rental in SouthShore of Mass., presented the financial benefits of using common technology to report the condition of the rental both before and after the transaction with a side by side comparison, date and time-stamped.
Car Rental customers are learning the customer service benefit of protecting the customer from unwarranted charges for previous damage. It’s a win/win situation. Customers and rental agents feel confident when reporting the amount of gas in the vehicle on the return. If a customer “forgets”, the photos don’t lie.