Current customers and fresh interest visited our DAMAGE iD booth during the International Car Rental Show in Vegas March 27-29. Perhaps this high interest was due to the panel on which DAMAGE ID was featured regarding “Damage assessment techniques”. Along with Ian K. from Empire Rent a Car in Brooklyn, Paula Vercollone, Verc Car Rental in SouthShore of Mass., presented the financial benefits of using common technology to report the condition of the rental both before and after the transaction with a side by side comparison, date and time-stamped.
Car Rental customers are learning the customer service benefit of protecting the customer from unwarranted charges for previous damage. It’s a win/win situation. Customers and rental agents feel confident when reporting the amount of gas in the vehicle on the return. If a customer “forgets”, the photos don’t lie.