Yesterday, we launched an important change to the DAMAGE iD Review Portal.
First, a little background.
DAMAGE iD stores “Before” and “After” photos and video in a “Case”. The Case brings the 2 sets photos together for easy comparison – before and after. The before-and-after comparison makes it super easy to find damage that occurred during a rental or between change in drivers. It’s really true:“Pictures Don’t Lie”.
The “Case List”, in the Review Portal is where the Cases are found. Cases can be searched by unit number, VIN, license plate, user etc.
BUT some customers, prefer not to take both “Before” and “After” photos. Rather, they choose to take only “Before” photos and video, and skip the “After” pictures.
And that’s fine!
Because we’ve just made DAMAGE iD easier for these customers.
In past versions of DAMAGE, any damage found during the “Going Out” (or “Before”) pictures would not appear within the search results of the Case List when “see something” was checked.
We’ve changed this.
Now you will see RED FLAGs for damage found in the “Going Out” (or “Before”) pictures as well as the return photos.
This feature is important for DSPs or Amazon Delivery Service Providers.
DSPs often choose to use DAMAGE iD by creating a new Case every time they take photo and video. These users, who only have “Before” pictures, can’t easily find damage from the Case List.
Now it is easy for them to find damage – either “Before” or “After”.
Hopefully rental customers will also benefit from this change as well!
p.s. If you are unsure which version you have, look on the main screen. The version number appears in red at bottom of screen – see screenshot below.
What to Expect
With 3.7, the photo review is now on the app. Now, you don’t have to visit the Review Portal to see past photos.
After login, you will see a slightly different screen, with a “View Photos” button. This new screen allows you to scroll through the photo (and movie) history quickly, to find the source of “mystery damage”.
View Photos Screen
The notes below should help with any questions you have with navigation.
The below video shows how the sequence scroller is used.
We know this update will save lots of money!
And AppleiPhone users – never fear! We are working on the IOS version of this release. We will have that ready this Fall.
Let us know how the “Matrix” version works for you by emailing the “A-TEAM” with your feedback.
With the Corona-virus pandemic this Spring, large companies like Amazon are scrambling to meet the needs of consumers with limited mobility. These companies are hiring as fast as possible through DSPs (Delivery Service Partners) or similar models, which are low-investment business who own vehicles or rent vehicles from Leasing Companies.
Both DSPs and Leasing Companies want protection and are using DAMAGE iD for accurate history of vehicle conditions.
Today, we are developing new features within DAMAGE iD which are specific to DSPs (Delivery Service Partners) and Leasing Companies to protect them from negligent drivers and to provide documentation for insurance claims.
Here’s how it works.To enable this feature, log in to the Review Portal.
Now, when the driver returns the vehicle (and captures vehicle photos and video), the signature will be captured and stored in the cloud.
The signature for both before and after will appear within the Review Portal on the Case Details window.
If you click “Export Photos”, you will also see both signatures (if you have both enabled) on the downloaded PDF.
We hope you make use of the new signature options. Look for the signature pad to appear in future IOS versions as well (currently Android has the signature feature).
We wish you and your family good health in these difficult times of the pandemic.
Thank you delivery companies, and DSPs for everything you are doing for us!
Are renters taking care of your daily rental or leased vehicles?
Have them sign off on the condition of the vehicle.
A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves.
Today we released version 3.3 on Android. This version adds a new setting within the Review Portal. When you enable this setting, a Signature Pad will appear on DAMAGE iD. The signature appears when the vehicle is outgoing.
How to Enable
What You’ll See on the App
Our new Signature Pad is a great way to get “sign off” from your drivers.
and… who knows, this could be the one thing that makes drivers change their bad habits!
Christmas Season … what a wonderful time to be in New York City!
On Thursday, Paula (president) and Jack (founder) met with the UNITED MileFleet team at the Classic Car Club in the Big Apple. The event promotes the DAMAGE iD products as well as offering steep discounts to members of the UNITED MileFleet Partner program.
Members of the program receive up to 20% discount on products for the rental and leasing industry, such as DAMAGE iD.
At the Classic Car Club, members network and share experiences relevant to rental and leasing companies. The venue was filled with classic vehicles, setting the perfect stage for networking, Christmas cheer, and also some serious marketing and promotion of DAMAGE iD.
The DAMAGE iD development team has made new Upgrades and Innovations for the World’s Leading Vehicle Damage identification Solution.
Charlie Dalsass, software engineer for DAMAGE iD continues to make the changes required to follow the product road-map.
The long-term road-map for the product includes:
The ability to accommodate a wider variety of of vehicles and fleets. Whether it be for a Fleet Transportation System, a Motor Home or Camper rental, Rental Car Company, Amazon delivery Service, or any business or Municipality with a Shared Fleet.
The ability to manage the entire experience on the device or tablet. No need for the “backend” (desktop) system. For example, the latest Android Upgrade, version 2.2 will incorporate VIN Barcode Scanning to quickly and accurately identify the vehicle. Once the vehicle has been scanned, you can ADD the vehicle with a single click. There is no longer any need to visit the “back end” to add cars to your fleet!
Vehicle Transporters, for example, require the ability to scan and add a new vehicle because they do not typically have a fixed vehicle inventory. This opens up DAMAGE iD to a much wider category of customers.
Other recent Upgrades include the ability for the Agent to “Flag” or Mark Damage as pre-existing in order to alleviate Customer confusion as to when the Damage actually occurred. This strategy greatly improves customer satisfaction.
Another Customer Satisfaction improvement is viewing the Outgoing Images upon the Return of the Rental. Pictures don’t lie. And date and time-stamped images allow for NO questions when it comes to the condition of the vehicle at the time of the Rental Agreement.
This feature is now available on BOTH IOS and Android (versions 2.0+). DAMAGE iD is here to be THE Award-winning, Global Solution to solve your needs of identifying and documenting the previous and New Damage on your Vehicle. We are so excited about what the DAMAGE iD A-Team comes up with next!!
DAMAGE iD, the software system which accurately documents
the pre and post condition of your auto or other vehicle, is now ready for the
Transporter. How is that? DAMAGE iD now has the ability to upload the
vehicle’s vin number into the system for immediate retrieval and storage.
Any “Smart” device will do, Apple or Android.
Step One: Go to Google Playstore or Apple store and download
Step Two: Contact DAMAGE iD to obtain a Username and
Step Three: Open the App, type in Last 6 digits of the Vin
or the License plate, and START TAKING PICTURES!!
It’s THAT EASY.
Once arrived at the drop-off destination, “return” photos
may be taken with the date and time-stamped directly on the image to prove the
post-condition of the vehicle.
DAMAGE iD knows this simple and accurate system will
alleviate any disputes with the car dealership or dispatcher in
transportation. It has been proven to
work every time. Insurance Companies
appreciate these irrefutable images as well.