Truck Fleets – DAMAGE iD Blog

June 21, 2022June 27, 2022

DSPs, Do you have Bad Drivers? Try the “Driver Name” Feature

Having problems with bad drivers?

DSPs have often requested that DAMAGE iD create a “Driver Field” so the inspector can be a different person from the person who drove the vehicle.

The DAMAGE iD software team has listened!

Yesterday we launched “Driver’s Field” for those who prefer to have dispatch managers complete the inspections!

This feature works great for trucking fleets, leases and transportation providers.

To Try it. Go into Review Portal ⇾ Settings ⇾ App/Photo Settings. Check the box, “Allow Company Admin to select a driver during inspection”. See below.

Now start the DAMAGE iD app*. You will see the new “Driver Name” field.

*Android app only. Apple/IOS will be coming soon!

Choose a new driver name (just type it in) or search and select an existing driver. Any names you enter will be remembered the next time.

In the Review Portal ⇾ Case List you can see the driver name. You can also search by the driver name.

In “Additional Filters” you will find a search-by-driver-name.

The username is replaced with the “Driver” name column in the Case List.

We hope this great new feature helps with your driver accountability.

Here are a few articles on how to improve bad drivers and habits.

Best of luck with the new Driver Name feature!

DAMAGE iD keeps a photographic record of your vehicle condition, so you know when new damages occur, and have the PROOF required to CHARGE.

Get started TODAY by Downloading DAMAGE iD!! www.damageid.com/free trial

November 23, 2021November 23, 2021

New Customized Options for PDF for Sharing, Share Log

When users share the PDF via “Export Photos” or “Share Case”, a PDF is generated (see sample) and downloaded or sent via email to your customer.

As of today, you can now also customize the email contents and logo the customer sees.

Use “Export Photos” or “Share Case” from the “Case” page of the Review Portal to download or generate an email for the customer or driver.

To add your custom settings to your email and PDF, go to Review Portal, then to Settings > Sharing.

The new settings page appears as below.

The information you enter here defines the email which will be sent to customers when you share the Case with them.

We’ve also added a new Report called the “Share Log” which shows who you’ve shared Cases with.

No more disputes about the condition of the vehicle or about which email was used sent. The log shows the entire history!

For accountability of vehicle condition – for rentals, DSPs, and all fleets, things are just getting better and better with DAMAGE iD!!

Please email the A-Team with any questions or improvement ideas!

November 4, 2020November 4, 2020

Are you Going Out? You Just got Flagged!

No, thankfully, this isn’t the Corona police! ? ?

How about some great news instead? ???

Yesterday, we launched an important change to the DAMAGE iD Review Portal.

First, a little background.

DAMAGE iD stores “Before” and “After” photos and video in a “Case”. The Case brings the 2 sets photos together for easy comparison – before and after. The before-and-after comparison makes it super easy to find damage that occurred during a rental or between change in drivers. It’s really true: “Pictures Don’t Lie”.

The “Case List”, in the Review Portal is where the Cases are found. Cases can be searched by unit number, VIN, license plate, user etc.

BUT some customers, prefer not to take both “Before” and “After” photos. Rather, they choose to take only “Before” photos and video, and skip the “After” pictures.

And that’s fine!

Because we’ve just made DAMAGE iD easier for these customers.

In past versions of DAMAGE, any damage found during the “Going Out” (or “Before”) pictures would not appear within the search results of the Case List when “see something” was checked.

We’ve changed this.

Now you will see RED FLAGs for damage found in the “Going Out” (or “Before”) pictures as well as the return photos.

This feature is important for DSPs or Amazon Delivery Service Providers.

DSPs often choose to use DAMAGE iD by creating a new Case every time they take photo and video. These users, who only have “Before” pictures, can’t easily find damage from the Case List.

Now it is easy for them to find damage – either “Before” or “After”.

Hopefully rental customers will also benefit from this change as well!

The Review Portal is the web site where you view your photo and videos. Photos and video are taken on the app, and are then stored in the “Cloud”. **This creates a PERMANENT DIGITAL ARCHIVE of your entire fleet.** The photos and video can be reviewed in the Review Portal. The Case List in the Review Portal is where your photos and video are available for easy comparison. Search and sort by date, status, unit number, user etc. Now you will see red flags when damage is found in the Going Out (Before) as well as the After (Return). No more questions asked about when damage occurred! Photos and video can be used for insurance claims, proof of vehicle condition, or when selling the vehicle.

Hopefully you will love this new change.

As always, let us know if you have feedback, by emailing our A-Team Support Staff.

October 18, 2020October 18, 2020

“The Matrix” is Launched (on Android)!

Release – 3.7 on the Android platform is now live!

Be sure to visit the Google Play Store to get your upgrade. Or, view the complete, instructions to upgrade on Android devices to get your update.

p.s. If you are unsure which version you have, look on the main screen. The version number appears in red at bottom of screen – see screenshot below.

What to Expect

With 3.7, the photo review is now on the app. Now, you don’t have to visit the Review Portal to see past photos.

After login, you will see a slightly different screen, with a “View Photos” button. This new screen allows you to scroll through the photo (and movie) history quickly, to find the source of “mystery damage”.

Enter the “Matrix View” via the View Photos Button.

View Photos Screen

The notes below should help with any questions you have with navigation.

The below video shows how the sequence scroller is used.

The sequence number scroller is shown above. This allows you to focus on a position, then scroll until damage appears (or goes away) – indicating when the damage occurred. Note that each sequence represents “1/2 of a Case”. Each sequence is either an “incoming” or “outgoing” set of photos.

We know this update will save lots of money!

And Apple iPhone users – never fear! We are working on the IOS version of this release. We will have that ready this Fall.

Let us know how the “Matrix” version works for you by emailing the “A-TEAM” with your feedback.

March 31, 2020March 31, 2020

? ? Android Version 3.5 – “Signature-on-Return” for DSPs and Leasing Companies

After launching the signature for initial vehicle conditions, our customers asked for “Signature-on-Return”. On March 11, we’ve released Android version 3.5, includes the ability to capture a signature of a driver on either or both going out and return!

With the Corona-virus pandemic this Spring, large companies like Amazon are scrambling to meet the needs of consumers with limited mobility. These companies are hiring as fast as possible through DSPs (Delivery Service Partners) or similar models, which are low-investment business who own vehicles or rent vehicles from Leasing Companies.

Both DSPs and Leasing Companies want protection and are using DAMAGE iD for accurate history of vehicle conditions.

Today, we are developing new features within DAMAGE iD which are specific to DSPs (Delivery Service Partners) and Leasing Companies to protect them from negligent drivers and to provide documentation for insurance claims.

Here’s how it works.To enable this feature, log in to the Review Portal.

Check the checkbox, one or both to enable signature pad on the app!

Now, when the driver returns the vehicle (and captures vehicle photos and video), the signature will be captured and stored in the cloud.

The signature pad will appear after the walk-around and before submission of photo and video to the cloud.

The signature for both before and after will appear within the Review Portal on the Case Details window.

If you click “Export Photos”, you will also see both signatures (if you have both enabled) on the downloaded PDF.

We hope you make use of the new signature options. Look for the signature pad to appear in future IOS versions as well (currently Android has the signature feature).

We wish you and your family good health in these difficult times of the pandemic.

Thank you delivery companies, and DSPs for everything you are doing for us!

February 4, 2020February 7, 2020

Make Drivers Accountable … with Signature Pad Feature (Released Today)

It’s time to take control of your fleet!

Don’t feel like you’re drivers are accountable?

Are renters taking care of your daily rental or leased vehicles?

**Have them sign off on the condition of the vehicle**.

A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves.

Today we released version 3.3 on Android. This version adds a new setting within the Review Portal. When you enable this setting, a Signature Pad will appear on DAMAGE iD. The signature appears when the vehicle is outgoing.

How to Enable

What You’ll See on the App

When you have finished your walk-around, customer will be prompted to accept vehicle condition.

In the Review Portal, you will see the signature in the Case Info section.

Summary

Our new Signature Pad is a great way to get “sign off” from your drivers.

and… who knows, this could be the one thing that makes drivers change their bad habits!

For this feature – and suggestions, comments or support needs contact us at support@damageid.com.

p.s. IOS/iPhone version coming soon.

March 4, 2019October 3, 2019

New Innovations Continue

DAMAGE iD Continues to Innovate in 2019!

Welcome 2019!

The DAMAGE iD development team has made new Upgrades and Innovations for the World’s Leading Vehicle Damage identification Solution.

Charlie Dalsass, software engineer for DAMAGE iD continues to make the changes required to follow the product road-map.

The long-term road-map for the product includes:

The ability to accommodate a wider variety of of vehicles and fleets. Whether it be for a Fleet Transportation System, a Motor Home or Camper rental, Rental Car Company, Amazon delivery Service, or any business or Municipality with a Shared Fleet.
The ability to manage the entire experience on the device or tablet. No need for the “backend” (desktop) system. For example, the latest Android Upgrade, version 2.2 will incorporate VIN Barcode Scanning to quickly and accurately identify the vehicle. Once the vehicle has been scanned, you can ADD the vehicle with a single click. There is no longer any need to visit the “back end” to add cars to your fleet!

Vehicle Transporters, for example, require the ability to scan and add a new vehicle because they do not typically have a fixed vehicle inventory. This opens up DAMAGE iD to a much wider category of customers.

Other recent Upgrades include the ability for the Agent to “Flag” or Mark Damage as pre-existing in order to alleviate Customer confusion as to when the Damage actually occurred. This strategy greatly improves customer satisfaction.

Another Customer Satisfaction improvement is viewing the Outgoing Images upon the Return of the Rental. Pictures don’t lie. And date and time-stamped images allow for NO questions when it comes to the condition of the vehicle at the time of the Rental Agreement.

This feature is now available on BOTH IOS and Android (versions 2.0+). DAMAGE iD is here to be THE Award-winning, Global Solution to solve your needs of identifying and documenting the previous and New Damage on your Vehicle. We are so excited about what the DAMAGE iD A-Team comes up with next!!

February 12, 2019October 3, 2019

How Auto Transporters can Protect Against False Damage Claims

DAMAGE iD, the software system which accurately documents the pre and post condition of your auto or other vehicle, is now ready for the Transporter. How is that? DAMAGE iD now has the ability to upload the vehicle’s vin number into the system for immediate retrieval and storage.

Any “Smart” device will do, Apple or Android.

Step One: Go to Google Playstore or Apple store and download DAMAGE iD.

Step Two: Contact DAMAGE iD to obtain a Username and Password

Step Three: Open the App, type in Last 6 digits of the Vin or the License plate, and START TAKING PICTURES!!

It’s THAT EASY.

Once arrived at the drop-off destination, “return” photos may be taken with the date and time-stamped directly on the image to prove the post-condition of the vehicle.

DAMAGE iD knows this simple and accurate system will alleviate any disputes with the car dealership or dispatcher in transportation. It has been proven to work every time. Insurance Companies appreciate these irrefutable images as well.

Give DAMAGE iD a look.

Time	Activity
10:00	Breakfast & networking
10.45	First presentations
12.15	Coffee break
12.45	Second presentations
14.00	Lunch
15.00	Tour of the venue