We Just Added “App-Only User” Role – for Delivery Fleets, Leased Vehicles, Trucking

Recently some of our delivery customers have told us that some of their drivers are not entirely trusted. Delivery companies often switch drivers, and drivers should not be able to access all videos and photos taken by other drivers in the Review Portal. These delivery companies suggested that DAMAGE iD should include a limited access account.

Today, we just added a new type of user to the DAMAGE iD Review Portal. The role is called “App Only”.

Just like it sounds, this type of user only has access to the mobile app – they can’t log into the Review Portal. It is a restricted use account.

Here is a quick review of the different roles within DAMAGE iD.

Where to find the new “App Only” User

You can find the App Only user role in the pick-list you select when inviting a new user.

You will also find this user type when editing an existing user. Yes, existing users can be converted to “App Only” users at any time.

Todays update is a “backend” change – so both IOS/Apple and Android users will get this update. There is no reason to check the app store for an update. (e.g. We didn’t launch a corresponding app update with this update).

We hope you find this feature helpful. A big shout out to our friends at Reliance Delivery for suggesting this feature!

How to Upgrade DAMAGE iD on Android Devices

You can always verify your installation version from the Main screen of the DAMAGE iD app.

To upgrade, find the Google Play Store Icon on your mobile device. Tap to open Google Play App.

The screen will look like this (depending on your preferences and past app installs this may have different app suggestions).

Next, type “damageid” into the search bar of Google Play Store app.

If there is an update available, you will see “Update” next to the app.

Click “DAMAGE iD”.

Finally, click “Update” to upgrade to the latest version.

You will now see the latest version of the app on the Main screen of DAMAGE iD. Congrats you are running the latest version!!!

Make Drivers Accountable … with Signature Pad Feature (Released Today)

It’s time to take control of your fleet!

Don’t feel like you’re drivers are accountable?

Are renters taking care of your daily rental or leased vehicles?

Have them sign off on the condition of the vehicle.

A signature ensures drivers are responsible for the vehicle condition when the vehicle leaves.

Today we released version 3.3 on Android. This version adds a new setting within the Review Portal. When you enable this setting, a Signature Pad will appear on DAMAGE iD. The signature appears when the vehicle is outgoing.

How to Enable

What You’ll See on the App

When you have finished your walk-around, customer will be prompted to accept vehicle condition.
In the Review Portal, you will see the signature in the Case Info section.

Summary

Our new Signature Pad is a great way to get “sign off” from your drivers.

and… who knows, this could be the one thing that makes drivers change their bad habits!

For this feature – and suggestions, comments or support needs contact us at support@damageid.com.

p.s. IOS/iPhone version coming soon.