✌🏻Two New Features on the App Store 📱‼️- “Your Way” Vehicle Identifier 🔎🚘 and ⏸️Multiple RA Numbers 🗓️

DAMAGE iD IOS 4.8, Android 4.4 r95 adds richer customization to make your vehicle inspection process easier.

Introducing “Your Way” Vehicle Identifier and Multiple RA Numbers

Feature #1 “Your Way” Vehicle Identifier

This feature allows you to choose between the following options in both the app and Review Portal:

1. Unit Number  
2. License Plate or
3. VIN
4. Rental Agreement (RA) Number

You can start your vehicle inspection in the way that you prefer.

You can also make a Company-wide settings for your employees.

And you can remove the fields you don’t use for a more streamlined experience.

In the Review Portal, “Your Way” Vehicle Identifier settings can be configured in your account App/Photo Settings. 

On the app, you can customize your vehicle identifier using Settings (see video below).

App Vehicle Identifier settings on DAMAGEiD App

Note: Users can change “Your Way” Vehicle Identifier locally on the app too, overriding the company-wide settings.


This is a much anticipated feature for customers with an integration with Rental Management Systems such as CarsPlus, BlueBird, Sofiac, FareHarbor. Integrated customers can now use commonly used vehicle identifiers (Unit Number, License Plate, VIN) to inspect vehicles on DAMAGEiD app. (Formerly these customers could only use Rental Agreement number).


Feature#2: Multiple Rental Agreements on single inspection

Now  DAMAGEiD allows two Rental Agreement numbers in a single Case Inspection (set of before/after photos).

Inspections can store #RA_OUT as Going Out Rental Agreement and #RA_IN as Return Rental Agreement.



You can start a Return inspection with an additional updated Rental Agreement Number on the same vehicle. (In the case a new Rental Agreement number is not chosen, if the customer has an integration, DAMAGEiD automatically selects a new active Rental Agreement Number).


Visit the Google Play and Apple Appstore, for versions DAMAGE iD IOS 4.8, Android 4.4 r95.

We look forward to your feedback on these 2 great features! Email the A-TEAM to let us know how you are doing.

🚚 ⚙ ⚙ DAMAGE iD adds NEW Box-Truck and Tire Silhouettes

DSPs and delivery, lease, truck rentals, are you Excited??? You will be … when you notice the Newest silhouette shapes in the repertoire!

DAMAGE iD is very customizable. Our Templates Feature allows many different, custom configurations. For example, you can set up a template to sell your vehicle or do an inspection mid-way through a lease.

You asked for different vehicle types, and you GOT IT!

From the Review Portal go to Settings → Photo / Templates → Edit (Click Pencil). Fill in a custom position and click “S” (for “silhouettes”). See the “How-to” video.

In the app, they will appear as icons (below).

This gives our customers following silhouette options:

  1. Car 5 (Taken from corners)
  2. Car 7 (Taken from sides)
  3. Van 5 (Taken from corners)
  4. Van 7 (Taken from sides)
  5. SUV
  6. Jet ski
  7. Pontoon
  8. Box Truck
  9. Parts (wheels and dashboard)

But remember, you can still add custom photos to the template without silhouettes!

What will you want next?

DAMAGE iD listens to our Customers. Bristol Car and Truck Rental from Ontario Canada, a Legacy User of DAMAGE iD has been using the original Sedan for nearly 10 years and requested these truck silhouettes … Voila!

Email or Call if you’d like More help in changing the Shape choices of your Inspection…OR, view the “How to” video (below) for details:

DAMAGE iD has a jump-start on A.I…meet Goutham

Greetings!

I’m Goutham, a dedicated master’s student studying A.I. at Northeastern University. I am currently serving as an A.I. intern at DAMAGEiD, and am passionate about creating new cutting-edge technology to solve real-world challenges.

My journey in the field of artificial intelligence has led me to contribute to the innovative work at DAMAGEiD, where I focus on developing advanced models for damage detection and “carry forward” solutions in the realm of vehicle assessment.

Read more below about these specific models.

Damage Detection Model:

One of our primary accomplishments is the creation of a robust damage detection model. This model is finely tuned to identify various types of damages, from clear-cut scratches and paint scratches to dents, dings, and even more severe issues like breakages. By employing state-of-the-art AI techniques, we’ve empowered our system to provide a comprehensive analysis of vehicle conditions, ensuring a meticulous and accurate assessment of damages.

Carry Forward” Model:

Another achievement is our carry forward model. This intelligent system possesses the remarkable ability to remember existing damages in vehicles. For instance, if a customer rents a car with pre-existing damages and returns it with additional issues, our carry forward model excels at distinguishing between the old and new damages.

This capability enables us to charge customers only transparently and fairly for the damages they’ve incurred during their usage, streamlining the billing process, and enhancing customer satisfaction.

As evident in the provided images, our model adeptly retains the information of previous markings and accurately predicts their positions, even when the perspective of the image is modified. This unique feature ensures that our model preserves details of old damages when the damage detection model is applied to a returning vehicle.

Key points are connected between each set of photos taken. This allows our algorithm to link together different areas of the vehicle – even if the pictures are misaligned.
To verify accuracy, we compared corresponding points marked by a human with that estimated by the algorithm (as seen in red vs. blue “X” above). The above photo shows error rates under 2%.

We hope you’re as proud of this progress as we are at DAMAGE iD…We anticipate its completion and launch this April at the ICRS in Vegas where we will be celebrating our 10th year Anniversary…we’ve come a Looong way, Baby!!

🏛️ 2023 American Car Rental Association (ACRA), Washington DC

Arlington, Virginia, October 23, 2023

DAMAGE ID attended the ACRA trade association “bootcamp” on October 23-25, 2023. It was an exciting and intense 3 days, filled with networking and advocacy for interests of the car rental industry via ACRAPAC, the political action committee, associated with ACRA.

ACRA represents 98% of America’s car rental industry, and is comprised of 300+ car rental companies including larger brands such as Alamo, Avis, Budget, Dollar and Enterprise. In addition, there were many smaller companies in attendance such as Edge Rental from New York and AMPM Rental from Los Angelos.

Charlie partner and software engineer from DAMAGE iD in front front of the US Capitol building, before meeting with senators.

The first day included “inside” industry learning, via panel discussions, held at the Westin in Arlington. Panel presentations included:

  • Fleet management
  • Legal Issues for Car Rental Industry
  • Third Party Fleet Services
  • Insurance Procurement
  • Damage Recovery and Fleet Financing
  • Electric Vehicle Transition

Charlie Dalsass, partner and software engineer from DAMAGE iD, presented on the panel on damage recovery. Mr. Dalsass emphasized the importance of digital “baseline” photo and video capture as a way to improve profitability when collecting for damage. Mr. Dalsass also discussed the state of DAMAGE iD’s AI-based damage detection as well as the advances and challenges in that area.

Day 2 and 3, were held at capitol hill in DC, meeting with senators and congress members to advocate for issues relevant to the car rental industry. Topics included:

  • Politics and Policy “Full Expensing” (Tax)
  • 2023 FAA Bill and Airport Electrification
  • Vehicle Data access
  • Federal Cyber Security and Law enforcement issues
  • EV Perspectives

At the reception on Tuesday, Sen. Kyrsten Sinema (I-AZ) and Sen. Jacky Rosen (D-NV) gave speeches supporting the car rental industry.

Charlie with Ian from Empire Rent-a-Car (New York, New York)

Carlos, Gregg, Charlie and Al in front of capitol building offices.

Mike DeLorenzo, NP Franchise Group, in front of Sen Chuck Schumer’s (D-NY) office
Sen. Kyrsten Sinema (I-AZ) speaking about the importance of the car rental service industry and tourism.
Congressional reception at Sonoma Restaurant

The event was a great way to meet and work closely with customers, as well as learn about the political process. DAMAGE iD hopes to attend again in 2024… until then!

DAMAGE iD Welcomes Bevy Express from Milano, Italy! 🇮🇹 : Introducing DAMAGE iD in Italian, Spanish, and More!

To welcome Bevy-Express, a beverage delivery service based in Milano, Italy, DAMAGE iD launched its Italian version! It is important to us that we create a product that is accessible to business’s all over the world. So, for a small fee, DAMAGE iD can ADD your Country’s language: Slovakia, Bulgaria, Bosnia… you choose, just contact us!

Home Screen of the DAMAGE iD App

To switch the language on your Android:

Step One: Go into Settings Android App

Step Two: Select Language

Step Three: Login to the DAMAGE iD App in Your Language.

Step 4: Identify DAMAGE types in your preferred language!

DAMAGE iD’s Mobile App Setting ↗️

To apply for a FREE TRIAL account with DAMAGE iD, open the following link:

https://www.damageid.com/free-trial/

The Dynamic Duo: DAMAGE iD integrated with BlueBird!!!

The integration with BlueBird allows users to be able to operate a seamless process between the DAMAGE iD mobile inspection process and your Rental Agreement.

It will allow DAMAGE iD users to use the mobile app to inspect vehicles before and after check-out and check-in, using the same Booking ID or Rental Agreement Number from your RMS.

A BlueBird user will be automatically be logged into DAMAGE iD and redirected to the case page for quick access to our online portal.

The Renter will automatically receive an email with all the photos and the inspection report, which can be customized with your company logo.

DAMAGE iD’s customizable PDF

All vehicle inspections, damages, reports will be organized in the DAMAGE iD Web Portal.

Damage iD online portal

Your rental vehicles will be synced between RMS and DAMAGE iD automatically making for a fluid and user-friendly experience!

To apply for a FREE TRIAL account with DAMAGE iD, open the following link:

https://www.damageid.com/free-trial/

Unleashing the Power of DAMAGE iD with FareHarbor

The integration of these two platforms has opened up a whole new realm of benefits, streamlining operations, enhancing customer experiences, and ensuring business growth. In this blog, we explore the numerous advantages that come with harnessing the synergy of DAMAGE iD and FareHarbor.

1. Simplified Damage Documentation: Gone are the days of tedious paperwork and manual damage documentation processes. With the integration of DAMAGE iD and FareHarbor, businesses can now digitize their damage assessment procedures. Through the use of mobile devices, staff can effortlessly capture, record, and report any damages or incidents that occur during rentals and store them neatly in the damage report. This not only saves time but also ensures that accurate information is preserved for any potential claims or disputes.

2. Real-Time Communication: The seamless integration between DAMAGE iD and FareHarbor facilitates real-time communication between team members, management, and customers. If any damages are reported during a tour or rental, this information is instantly shared with the relevant personnel. Quick communication enables immediate action, such as assigning repair tasks, ensuring customer satisfaction, and preventing potential safety hazards.

3. Enhanced Customer Trust: By utilizing the combined power of DAMAGE iD and FareHarbor, businesses can demonstrate their commitment to transparency and accountability. Customers appreciate the efficiency and reliability of damage reporting, fostering trust and loyalty towards the brand.

To apply for a FREE TRIAL account with DAMAGE iD, open the following link:

https://www.damageid.com/free-trial/

DAMAGE iD integrated with Cars Plus+

WHY is it so exciting and beneficial that DAMAGE iD has integrated with Thermeon’s Cars Plus+?

This integration will allow users to use the DAMAGE iD App to inspect rental vehicles before and after check-out and check-in using the same Booking ID or Rental Agreement Number from your RMS.

The Renter will automatically receive an email with all the photos and the inspection report, which can be customized with your company logo.

All vehicle inspections, damages, reports will be organized in DAMAGE iD Web Portal.

Your rental vehicles will be synced between RMS and DAMAGE iD automatically making for a fluid and user-friendly experience. Thank you Cars+🙌

P.S. we’ve already started rolling out the integration to our customers!

DAMAGE iD takes on Las Vegas 2023!

DAMAGE iD takes on Vegas for the 2023 International Car Rental Show! Our team met with some remarkable people this year. Thank you to everyone who stopped by the booth and learned how they can save their company money with DAMAGE iD. See you next year!

Our Booth

We had some Great Conversations.
And gave some Awesome Demos!
We Lost.

Want to Use Rental Agreement to search for vehicle?

DAMAGE iD recently lauched the ability to Add the RA, Rental Agreement,  as a reference when looking up your Vehicle Inspections for iOS Users!! 😜🤗

Simply go to SETTINGS in the Portal and select RA Number vs. Case Number.

Once you Update, the RA Number will appear in the “Case List”/default Page.

Once you choose to search by RA Number, your App will appear as follows:

Using the RA Number as a Case Identifier will be MOST helpful when your Company’s RMS is integrated with DAMAGE iD.  We are currently serving Thermeon Users and soon-to-be BlueBird and RentAll RMSs.

We’ve Just Launched New Options to Customize Your Share Emails 🎆🧨

You can already add a custom subject, message and logo to your emails 😉.

However, we’ve added some new capabilities to make your emails more unique.

We have separated your email settings into 3 separate groups. This allows you to send a different message for different events.

The 3 categories are:

Inspection Report
CCI OUT
CCI IN

To customize your email message just add the following fields.

For example, adding {{case_number}} will be replaced with the actual case number of case associated with the email.

This works similar to mail-merge.

The available fields are as follows. And they can appear in Subject or Body of the email

The feature can be found in Settings – Sharing.

We always enjoy hearing from you….http://www.damageid.com

NEW YEAR 🎆 brings NEW features for DAMAGE iD

While many were winding up 2022 with Holiday Preparations, DAMAGE iD was busy getting ready for a NEW YEAR Launch….

DAMAGE iD closed the Year with a BANG!!🎇! New features for Android Users: Spanish translation for the actual Damage descriptions…AND NEW icons for our Amazon Delivery Service Partners.

Fireworks for New Year’s 🎆🎇 with our iOS functionality of Customized Templates AND icon choices!! (Well, actually, we’re Nearly there)

ADD Silhoette here

Wayne is back … with a Brand New Feature – Contactless Customer Inspection

Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employees don’t have to take photos and video.

DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer service on the customer side. 

DAMAGE iD’s new feature called, “Contactless Customer Inspection” or CCI, allows the rental company to send a weblink to the customer.  This weblink allows the customer to do their own check out and check in via the web browser on their internet connected tablet or cell phone.  

DAMAGE iD allows the rental company to customize the number of photos/videos the customer must take to successfully check out and check in their vehicle.  Upon successful check out/check in by the customer, the time stamped photos/videos are uploaded to the rental company’s account.

“Contactless Customer Inspection” (CCI) is fun and super easy to use. See screenshots below.

This “Contactless Customer Inspection” does not require the customer to download the app on their phone and it has the potential to end almost all disputes over vehicle check in condition.  

To start, choose Customer Send Inspection Request.

The customer will receive a link which will guide them through the inspection. Once they click the link the inspection will open in their mobile browser.

Meet Wayne! Wayne will walk the customer through the inspection process in a fun and friendly way.

“Contactless Customer Inspection” is available for all customers – now -without additional charge.

For more information contact DAMAGE iD at Damageid.com/free-trial.  DAMAGE iD free trial.

Hot Summer Release for Apple Devices! Circle-Damages-In-App

We hope you are keeping cool We’ve just released version 3.8 on the Apple App Store!

This new version will help you specify the location of damage more accurately.

Tap to add new damage. Click “Existing Damages” to see already-added damage.

This version includes the ability to circle damage directly within the app.

After taking photos, a new screen will appear which allows you to review photos and add new damage.

You can add comments and identify the type of damage.

You can also click “Show Existing” to show previously added damage! (This helps you tell what damage is old vs new).

Once you upload and sync to the cloud, you can edit on the Review Portal.

Circled damages will also appear on exported PDFs (Share/Export features).

Damage will appear in the web-based Review Portal. It will be flagged with a red flag. Here it can also be further edited.

Apple and iPad (IOS) Users – Are you Running the Latest DAMAGE iD Version? Be sure to update to the latest version to get 3.8.

If you have any problems with the release let the A-Team Support Staff know. We’re excited to get your feedback!!

DSPs, Do you have Bad Drivers? Try the “Driver Name” Feature

Having problems with bad drivers?

DSPs have often requested that DAMAGE iD create a “Driver Field” so the inspector can be a different person from the person who drove the vehicle.

The DAMAGE iD software team has listened!

Yesterday we launched “Driver’s Field” for those who prefer to have dispatch managers complete the inspections!

This feature works great for trucking fleets, leases and transportation providers.

To Try it. Go into Review Portal ⇾ Settings ⇾ App/Photo Settings. Check the box, “Allow Company Admin to select a driver during inspection”. See below.

Review Portal ⇾ Settings ⇾ App/Photo Settings
Within Review Portal ⇾ Settings ⇾ App/Photo Settings, check the box, “Allow Company Admin to select a driver during inspection”.

Now start the DAMAGE iD app*. You will see the new “Driver Name” field.

*Android app only. Apple/IOS will be coming soon!

Choose a new driver name (just type it in) or search and select an existing driver. Any names you enter will be remembered the next time.

In the Review Portal ⇾ Case List you can see the driver name. You can also search by the driver name.

In “Additional Filters” you will find a search-by-driver-name.

The username is replaced with the “Driver” name column in the Case List.

We hope this great new feature helps with your driver accountability.

Here are a few articles on how to improve bad drivers and habits.

Best of luck with the new Driver Name feature!

DAMAGE iD keeps a photographic record of your vehicle condition, so you know when new damages occur, and have the PROOF required to CHARGE.

Get started TODAY by Downloading DAMAGE iD!! www.damageid.com/free trial

Increase Revenue by Charging with our FREE Damage Cost Calculator!

Many U.S. and International Companies are using a Template such as this:

Car Rental Companies are increasing their revenue by requiring Customers to be held responsible for the post-condition of the vehicle.

By referring to the Outgoing Photos Pre-Rental, the Agent can detect NEW DAMAGE and CHARGE accordingly.

Download your FREE copy in any format below:

MINOR DAMAGE PRICING AGREEMENT.pdf
MINOR DAMAGE PRICING AGREEMENT.docx
MINOR DAMAGE PRICING CALCULATOR.xlsx

But you can’t CHARGE for damage if you can not FIND and PROVE damage.

DAMAGE iD keeps a photographic record of your vehicle condition, so you know when new damages occur, and have the PROOF required to CHARGE.

Get started TODAY by Downloading DAMAGE iD!! www.damageid.com/free trial

DAMAGE iD (Rocking) the 2022 International Car Rental Show in VEGAS (Day 2)

Main entrance to International Car Rental Show (ICRS) 2022
Exhibit Hall and DAMAGEiD booth at ICRS 2022 in Hotel Paris, Las Vegas
Kudos to DAMAGEiD team
Time-lapse of DAMAGEiD team interaction with customers
Have to take a break and relax under sun and over pool!!
Proud team of DAMAGEiD
The Chandelier : Crystal-ensconced bar at the Cosmopolitan offers distinctive bars spanning 3 floors & a modern vibe.
Fun time !!!