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New Feature: Get notified on every inspection!! 📢🤳🚘🔎🔔📄📲📧

We’re excited to announce a powerful new feature on Damage iD — automated email notifications for every completed inspection.

You can customize the subject, body, from, cc, and bcc fields of the email and even use data placeholders to insert case details dynamically. This makes it easier than ever to integrate with other tools, automate workflows, and stay in the loop.

Benefits of Email Notifications:

  • Instant Updates: Know the moment an inspection is completed.
  • Better Communication: Share results with your team or customers via cc/bcc.
  • Automation Ready: Use email formatting and placeholders to trigger webhooks or automate tasks.
  • Custom Messaging: Tailor emails to match your branding or internal processes.
  • Backup : Keep a consistent, searchable email record of all inspections.

How to Set It Up:

  1. Go to Settings → App/Photo Setting → Check: an inspection is completed → Enter email → Update
  2. Go to Settings → Sharing → Notify Inspection tab.
  3. Customize the email subject and body using placeholders for case data → Update

Want to receive the inspection PDF as an attachment? Just reach out to support@damageid.com to enable that option.

Customize notify email

For any help configuring or attaching PDFs to notifications, contact support@damageid.com. This new feature helps keep your inspection process connected, automated, and fully documented.

Stay informed!!

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DAMAGE iD gets the Customer involved in the Inspection 🕵🏻🚘🔍

Customers WANT to be empowered to make their OWN inspection and DAMAGE iD is making their dreams come true!!

Our Newest Workflow saves the Business TIME by making a “Pre-inspection” while also Inviting the Customer to Review and adjust the images…

No More inspecting the vehicle WITH the Agent…the CUSTOMER replaces the Agent by making his OWN Inspection…Customer Power…they LOVE it!!

 

Check it out….CUSTOMER POWER!!

DAMAGE iD is always Forward-thinking…Making your Business more Customer-friendly.

Swipe, accept or retake!!

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New upgrade to DAMAGE iD AI for Damage Detection🤖🕵🏻🚘🔍

DAMAGE iD’s AI for Damage Detection has more customization.

Select and configure specific positions in your inspection templates to automatically find damage.

Steps to select positions for AI Damage Detection

  1. Click on Settings
  2. Click on Photo/Templates
  3. Click on Edit(pencil) icon on the template you want to edit
  4. Toggle AI button next to positions to enable/disable AI Damage detection for required positions.
  5. Click on Update at the bottom

Benefits

  1. Customizable AI Damage detection on positions
  2. Quicker AI Damage Detection process because we process only those pre-selected positions
  3. Flexibility on templates and positions for AI Damage Detection

Contact support@damageid.com to enable AI Damage Detection or for further information.

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DAMAGE iD and Hawkeye Claims now Integrated!! 🤝🚘⏳💵📋

Hawkeye Claims Owners, Charlie Carvella and Matt Zabelle have solidified the integration with DAMAGE iD.

What are the benefits to a Claims Management Company joining with a digital inspection solution?

Easy answer: A quicker claim process and more accurate data to prove the before and after condition of the vehicle.

Long answer:

  • Single click create Hawkeye claim from DAMAGE iD
  • Hawkeye claim will be created with all required vehicle information, Additional renter information and notes entered
  • Send inspection pdf automatically after case is created
  • Log is created for each action
  • Confirmation and Error notification if case is not created
  • More features under development to improve and easy claims process from DAMAGE iD and Hawkeye Claims

By using a digital inspection solution (DIS) like DAMAGE iD, The Rental company can accurately gather data to support the prior condition of the vehicle BEFORE an accident claim is made. Then, with the use of the date and time-stamp embedded in the cloud-stored image, the Insurance Company can quickly assess the situation and provide the claim a LOT faster.

Steps to integrate your DAMAGE iD account with Hawkeye Claims

  • Request API key from Hawkeye Claims
  • In DAMAGE iD add Hawkeye Claims integration
    • Goto Settings -> Integrations -> Add Integration -> Add “Hawkeye Claims” -> Enter your API key -> Save

Steps to create a claim in Hawkeye Claims from DAMAGE iD

  • Open DAMAGE iD Case
  • Click on Additional Actions ->> Hawkeye Claims
  • Enter required information -> Click on Save
  • New case is created in Hawkeye Claims and Inspection pdf will be uploaded
  • You will see a Success message once case is created in Hawkeye Claims
  • As simple as that!!

“Seamless One-Click Integrations: Effortless Connectivity, Limitless Possibilities!”

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DAMAGE iD celebrates 2024 with New Customers world-wide and New Features like Customized Checklist and Many more!!🧨📃

Albania, United Kingdom, Ice-Land, Nicaragua, Norway, Australia, United States: Texas, California, Alaska, Hawaii, New York, Pennsylvania…

to name but a FEW of the Newest Locations of DAMAGE iD…the WORD is spreading…use this Simple, efficient digital inspection solution to monitor the condition of your shared fleet of vehicles whether they be Amazon Delivery Vans (DSPs), elite, specialty vehicles, pontoon boats or even jet-skis, DAMAGE iD will service them all by providing a high-definition Before and After History of the condition of your fleet.

Nowhere else in the world can you quickly retrieve the digital history of your fleet whether for Customer Satisfaction, Driver compliance or Insurance Integrity of Claims….DAMAGE iD offers it all….

And THIS Year alone we launched our AI Damage Detection Machine to supply a quick and accurate determination of New Damage to your fleet. We launched a Checklist feature whereby you may Customize your requirements; we launched a Compliance Report for the Amazon DSP Owner to quickly learn Who complied with the inspection that day or any other day. Finally, we launched a Sales page to showcase vehicles for after- market sales as well as added more integrations, features and security upgrades.

DAMAGE iD celebrates our Team of Developers from both the USA and off-shore India, UK and Costa Rica.

Can’t wait to see what 2025 brings!!

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Customers Love It!! D iD brings integrity to your operations….

Using DAMAGE iD, the digital inspection solution, for the pre-inspection presents the Customer with clear, accurate, date,timed- stamped images of the condition of their outgoing rental.

They now have NO DOUBT about the condition of their rental and are assured they will NOT be held accountable for previous, outgoing damage.😉

Challenges and confrontations disappear!! A WIN:WIN decision.

Try DAMAGE iD today: www.damageid.com/free-trial/

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DAMAGE iD Hits the International Stage at WTM London

WTM

This week, DAMAGE iD made a splash at the renowned World Travel Market (WTM) in London. A source of almost infinite energy, Paula, led our team in making powerful connections with partners old and new.

WTM, often celebrated as “the world’s most influential travel and tourism event,” gathers industry leaders, innovators, and visionaries from across the globe.

For DAMAGE iD, a company dedicated to vehicle damage detection, WTM presented the ideal platform to showcase our technology to a dynamic international audience and to connect with those reshaping the future of car rentals in the travel industry.

Paula at WTM in london with MEX Rent a Car.

A Global Cast of Rental Innovators

Paula navigated a whirlwind of meetings, from celebrated clients to exciting new prospects, each bringing a unique perspective from their corner of the world.

Paula reunited with some of our longstanding clients, including FareHarbor, Nu Car Rental, and Avasa, exchanging ideas on how DAMAGE iD’s cutting-edge solution can continue to elevate their fleets and rental experiences.

Paula also made impactful new connections with Greenmotion U-Save, Advantage-EZ, Wheelsys, and Enterprise, brands with a dedication to service excellence that aligns seamlessly with DAMAGE iD’s mission of bringing integrity to rental and transportation.

It was also inspiring to catch up with our existing partner Sharefox, who shares DAMAGE iD’s focus on redefining the rental industry through collaborative, forward-thinking tech. These partners, alongside innovative players like Thermeon and TSD, represent the leading edge of rental tech.

WTM London: The Perfect Backdrop for Big Ideas

WTM is a spectacular event that brings together global leaders from across travel and tourism, setting the stage for groundbreaking ideas, partnerships, and new technologies. For over four decades, WTM has been the nexus where companies come to forge connections and set the industry agenda for the coming year. With London’s vibrant and international energy, it’s no wonder WTM is celebrated for its influence and reach, providing a forum for over 51,000 industry professionals to connect and collaborate.

As WTM draws to a close, DAMAGE iD is grateful to be part of such a forward-thinking global community.

Our presence at WTM has inspired us to keep raising the bar for damage detection and integrity in the rental industry.

We’re already looking forward to next year’s show and more opportunities to connect with industry leaders, make new friends, and drive innovation for rental companies around the globe.

Until next year, keep those rental vehicles safe, spotless, and ready for the next adventure. 🌎🚗

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Unlocking Versatility: The Customizable Checklist Feature of DAMAGE iD  📋☑

DAMAGE iD is proud to offer a Checklist Add-on Feature, designed to be completely customizable, empowering businesses to tailor inspections to their unique needs.

“Be like water, my friend. You put water into a cup, it becomes the cup. You put water into a bottle, it becomes the bottle. You put it in a teapot, it becomes the teapot.”
— Bruce Lee

This quote perfectly encapsulates the adaptability of our checklist feature, which can take many forms to meet your inspection needs. Here are the key features of our customizable checklist:

Key Features of the Checklist Add-on

  • Enhancing Transparency with Service Agreements🆕📜
    • Mandatory Acceptance: Make acceptance of terms and conditions a requirement before booking.
    • Custom Formatting: Use Markdown to format agreements for easy reading.
    • Redirect for Details: Provide a link to detailed terms and conditions if needed
  • Capturing Vehicle Data⛽
    • Easily record vital information such as odometer readings and fuel levels to keep your inspections thorough and accurate.
  • Tracking Add-Ons and Accessories🛞
    • Document important vehicle accessories like GPS systems and child seats, ensuring all relevant details are captured.
  • Gathering Customer Information👤
    • Seamlessly collect essential customer data, including names and addresses, to enhance your service and maintain clear communication.
  • Documenting Vehicle Condition🚘
    • Systematically note any scratches, dents, or other condition indicators to create a comprehensive record of the vehicle’s state.
  • Including Special Notes🗒
    • Capture unique customer requests or specific notes related to the inspection, ensuring all needs are acknowledged.
  • Capturing Customer Signatures🖋
    • Digitally capture customer signatures to confirm their acceptance of terms, adding a layer of accountability.
  • Tailored Checklists for Every Inspection🤳
    • Create distinct sections for vehicle checkout and return inspections, ensuring thoroughness at every stage.
  • Different Checklists for Different Templatesv📱
    • Customize checklists for various inspection templates, allowing for flexibility and specificity in each inspection.
  • Data Utilization in Reporting📝🔜
    • Integrate checklist data into comprehensive PDF reports, providing an organized overview of each inspection for both your business and your customers.

Endless Possibilities

At DAMAGE iD, we believe in empowering businesses through innovative technology. The versatility of our customizable checklist feature opens the door to endless possibilities in digital vehicle inspections. Whether you are looking to enhance customer experience, improve data collection, or ensure thorough inspections, our solution has you covered.

Embrace the future of vehicle inspections with DAMAGE iD.

Contact us to get started with your own customizable Check list. Please don’t hesitate to reach out to our support team support@damageid.com

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Bringing Integrity to Rentals… 🤷 and Maybe Politics?

A Bold Mission to Washington D.C 🏛️!

DAMAGE iD has brought integrity to vehicle inspection and rental… If only integrity in politics would be next!

This week, Paula Vercollone, president of DAMAGE iD, travelled to Washington D.C. for the American Car Rental Association (ACRA) DC Conference and Boot Camp Panel.

Paula Vercollone, president of DAMAGE iD, and colleagues from ACRA, in the congressional offices to lobby for the car rental industry.

During the instructional and educational training sessions on Monday, Paula sat the panel on “Damage Recovery”, and was asked a variety of questions on methods to capture. On the panel, Paula emphasized the importance of proof of damage – to make absolutely sure a digital capture of the vehicle condition is taken.

On Tuesday, she visited senators and representatives in DC to express the interests of the car rental industry to elected leaders.

Celebrating Massachusetts own Kennedy family!
At the ACRA panel speakers presented on a variety of topics.

There were dinners on both nights and plenty of time for networking and catching up with colleagues.

2024 ACRA Boot Camp was a big success. And … perhaps DAMAGE iD has brought some integrity and honesty back to Washington DC!

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DAMAGE iD launches Compliance Report for Amazon DSPs

Are you confident that ALL of your fleet was inspected?


DAMAGE costs and cancelled routes are a DSP Owner’s biggest concern.

To improve accountability, enhance safety, improve maintenance tracking, and increase Driver confidence, DAMAGE iD has developed a Compliance Report that will show exactly who HAS NOT performed an inspection.

You need ALL your Drivers to comply for safety and maintenance issues. But each delivery company has a different timeline when inspections should be done. To ensure the expected cadence is being met, the Compliance Report allows you to break down time into days, weeks, bi-week, month and year.

For “power users” all the reports can be downloaded into Excel format where they can be filtered, sorted, etc.

The Excel download makes it easy to see who hasn’t done an inspection – and on what vehicle.

The report is REAL-TIME, meaning there is no need to wait for results to compile.

Features included:

  1. Filters : Template, Vehicle, Date range
  2. Group By: Time periods
  3. Live status on Inspected Vehicles, Vehicle status counts, Case status count, inspected Users count
  4. Download csv/excel: more detailed information on individual vehicles and over date ranges and time periods
  5. API to access all stats 

Due to the large amount of processing and data storage required, there is an additional fee for the compliance report (currently $10/month).

Check out DAMAGE iD’s Compliance Report today to ensure your renters/drivers/fleet managers/lessees are in compliance !!

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Create a Culture of Caring for your Fleet 🚗🚐🚛

While studying for the MBA, we learned of the “Hawthorne Effect“:

noun

  1. the alteration of behavior by the subjects of a study due to their awareness of being observed.

HOW would the Hawthorne Effect be reflected by your Drivers or Renters?

When they KNOW the vehicle is “Being observed”, they will want to be more responsible with their driving. You will “Create a Culture of Caring” for your FLeet.

Using DAMAGE iD as a digital inspection tool, especially witnessed by the Driver, can form the Culture of Caring.

Give us a try: https:www.damageid.com/free-trial/

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Introducing Our New Customizable Checklist 📋☑ Feature for Vehicle Inspections 🔎🚗

We’re excited to announce the latest enhancement to DAMAGEiD:

A fully Customizable checklist per inspection template designed to streamline your vehicle inspection process, collect more data making it more efficient and tailored to your specific needs.

Benefits of the Customizable Checklist:

  • Enhanced Data Collection: Gather more precise and relevant information tailored to each vehicle inspection types and insurance guidelines.
  • Improved Efficiency: Streamline the inspection process with a logical and organized checklist for periodic detailed inspection checks
  • Increased Accuracy: Ensure no detail is overlooked with required fields and clear guidelines
  • Better Data Presentation: All collected data is available for review in the web portal, included in PDF exports, and shared via emails sent to customers.
  • Available on both Android and iOS.

Key Features of the Customizable Checklist:

  1. Tailored for Every Stage
  • Per Inspection Template: Customize templates for different types of inspections to meet specific requirements.
  • Per Check-Out and Check-In Inspection: Choose input fields per Going out and Return inspection or capture at both instances to compare data.
  • Multiple Languages: Add your own text per language for any text strings in the checklist
  • Customize Icon and label: Give us your icon and label to make it easy for your operators

2. Detailed separated Sections with descriptions:

  • Break down your checklists into manageable sections, each with a clear label and description.
  • Organize your inspection process logically to ensure thorough and systematic checks.

3. Versatile Input Items:

  • Textbox: For entering free-form text.
  • Dropdown: Select from predefined options.
  • Textarea: For longer text entries.
  • Radio Button Options: Choose one option from a set.
  • Pass-Fail: Quick thumbs up/thumbs down for immediate assessment.

4. Advanced Input Item Options:

  • Data Type: Specify the type of data expected (e.g., number, text).
  • Hint and Placeholder: Provide guidance on what information to enter.
  • Default Value: Pre-fill fields with common values.
  • Min/Max Value or Text Length: Set boundaries to ensure data accuracy.
  • Required Fields: Mark essential fields that must be completed.

This customizable checklist feature is an add-on that significantly expands the capabilities of DAMAGEiD, enabling you to conduct more thorough and accurate inspections. We’re confident that this new feature will help you maintain high standards and provide excellent service to your customers.

Contact us to get started with your own customizable Check list. Please don’t hesitate to reach out to our support team support@damageid.com

Happy inspecting!

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Auto-Stickers – Everything You Want to Know

Why Auto-Stickers?

Auto-Stickers are a way to map old damage onto new vehicle inspections.

The method helps differentiate existing damage from pre-existing damage.

Auto-Stickers means not having to label known damage over and over!

In a digital inspection, photos and video are typically taken to capture vehicle condition. The problem is, photo and video don’t always show damage every time a new inspection is taken. The employee doing the inspection might take a bad shot – cut-off, bad angle, blurry… or something temporary might “hide” the damage. For example a reflection from a strong sun, mud or snow.

This makes it difficult to know whether a damage is new – or has changed – from photo to photo.

Auto-Stickers solves this problem.

Auto-Stickers act like a real, physical “sticker” – but in the digital world. This gives the best of both the physical and digital tracking methods.

In combination with other features, Auto-Stickers can be used to let you know when damage is “introduced” to a vehicle. For example, in DAMAGE iD, Auto-Stickers can trigger an email alert to be sent when new damage is found.

Where did Auto-Stickers come from?

Auto-Stickers are part of DAMAGE iD inspection software platform from DAMAGE iD, LLC. DAMAGE iD, LLC is a software company with headquarters in Plymouth, Massachusetts, USA.

Physical stickers in use: This vehicle has been marked with small, round stickers on all spots where damage has been found.

Auto-Stickers were originally called “Carry-Forward”. Conceived in 2018 as a feature of the AI (artificial intelligence) and machine learning for DAMAGE iD. The feature was developed between October 2023 and April 2024 by Charlie Dalsass and Chandrahas Boorela, engineers from DAMAGE iD.

The idea for the name , “Auto-Stickers”, came from a long-time client, Carl’s Van Rental. Carl’s use a physical process of marking damage with stickers marked with an “X”. Because Carl’s process was very similar to the digital process DAMAGE iD had in the works by 2023, and the name “stuck”.

Physical stickers in use: The stickers can be removed without doing damage to the paint or trim. Customers can see the stickers and be assured the damage is already known prior to rental.

Trademarked and branded, the first version of Auto-Stickers was introduced in 2024 International Car Rental show, Las Vegas.

How Auto-Stickers improve fleet maintenance.

Auto-Stickers can be used to:

  • Identify only new damage, so that customers can be assured they will not be blamed.
  • Tell whether damage has gotten worse.
  • Identify fixed damage and allow it to be confirmed as fixed.
  • Help “catch” any new damages your employees may have missed.

This can lead to improved quality of fleet, more satisfied customers, and accurate understanding of cosmetic damage across and entire fleet.

This also works for delivery and DSP customers who want to identify which driver damage came from.

How do Auto-Stickers work?

The following example describes how Auto-Stickers are used to track and find new damage.

October 1 – first photo is taken, no damage deteted.
October 3 – second photo taken. New damage found. An Auto-Sticker is created.
October 5 – third photo taken. Auto-Sticker is passed to this photo – no need to mark it manually a second time.
October 7 – damage is marked fixed. Auto-Sticker is removed.

The sequence can be seen in the illustration below.

Note that:

  • Photos are taken from slightly different different angles, lighting – but from same general viewpoint.
  • Damage may not be seen in all photos.
  • Red circle indicates new damage. Yellow indicates pre-existing damage.

Summary

We are excited about the AutoStickers launch. We believe this will add benefits to your inspection process and improve the quality of your fleet. As always, feel free to reach out with any questions or comments!

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✌🏻Two New Features on the App Store‼️- “Your Way” Vehicle Identifier 🔎🚘 and Multiple RA Numbers 🗓️

DAMAGE iD IOS 4.8, Android 4.4 r95 adds richer customization to make your vehicle inspection process easier.

Introducing “Your Way” Vehicle Identifier and Multiple RA Numbers…

Feature #1 “Your Way” Vehicle Identifier

This feature allows you to choose between the following options in both the app and Review Portal:

1. Unit Number  
2. License Plate or
3. VIN
4. Rental Agreement (RA) Number

You can start your vehicle inspection in the way that you prefer.

You can also make a Company-wide settings for your employees.

And you can remove the fields you don’t use for a more streamlined experience.

In the Review Portal, “Your Way” Vehicle Identifier settings can be configured in your account App/Photo Settings. 

On the app, you can customize your vehicle identifier using Settings (see video below).

App Vehicle Identifier settings on DAMAGEiD App

Note: Users can change “Your Way” Vehicle Identifier locally on the app too, overriding the company-wide settings.

This is a much anticipated feature for customers with an integration with Rental Management Systems such as CarsPlus, BlueBird, Sofiac, FareHarbor. Integrated customers can now use commonly used vehicle identifiers (Unit Number, License Plate, VIN) to inspect vehicles on DAMAGEiD app. (Formerly these customers could only use Rental Agreement number).

Feature#2: Multiple Rental Agreements on single inspection

Now  DAMAGEiD allows two Rental Agreement numbers in a single Case Inspection (set of before/after photos).

Inspections can store #RA_OUT as Going Out Rental Agreement and #RA_IN as Return Rental Agreement.



You can start a Return inspection with an additional updated Rental Agreement Number on the same vehicle. (In the case a new Rental Agreement number is not chosen, if the customer has an integration, DAMAGEiD automatically selects a new active Rental Agreement Number).

Visit the Google Play and Apple Appstore, for versions DAMAGE iD IOS 4.8, Android 4.4 r95.

We look forward to your feedback on these 2 great features! Email the A-TEAM to let us know how you are doing.

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🚚 ⚙ ⚙ DAMAGE iD adds NEW Box-Truck and Tire Silhouettes

DSPs and delivery, lease, truck rentals, are you Excited??? You will be … when you notice the Newest silhouette shapes in the repertoire!

DAMAGE iD is very customizable. Our Templates Feature allows many different, custom configurations. For example, you can set up a template to sell your vehicle or do an inspection mid-way through a lease.

You asked for different vehicle types, and you GOT IT!

From the Review Portal go to Settings → Photo / Templates → Edit (Click Pencil). Fill in a custom position and click “S” (for “silhouettes”). See the “How-to” video.

In the app, they will appear as icons (below).

This gives our customers following silhouette options:

  1. Car 5 (Taken from corners)
  2. Car 7 (Taken from sides)
  3. Van 5 (Taken from corners)
  4. Van 7 (Taken from sides)
  5. SUV
  6. Jet ski
  7. Pontoon
  8. Box Truck
  9. Parts (wheels and dashboard)

But remember, you can still add custom photos to the template without silhouettes!

What will you want next?

DAMAGE iD listens to our Customers. Bristol Car and Truck Rental from Ontario Canada, a Legacy User of DAMAGE iD has been using the original Sedan for nearly 10 years and requested these truck silhouettes … Voila!

Email or Call if you’d like More help in changing the Shape choices of your Inspection…OR, view the “How to” video (below) for details:

How to: Change Silhouettes/ Add Positions
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DAMAGE iD has a jump-start on A.I…meet Goutham

Greetings!

I’m Goutham, a dedicated master’s student studying A.I. at Northeastern University. I am currently serving as an A.I. intern at DAMAGEiD, and am passionate about creating new cutting-edge technology to solve real-world challenges.

My journey in the field of artificial intelligence has led me to contribute to the innovative work at DAMAGEiD, where I focus on developing advanced models for damage detection and “carry forward” solutions in the realm of vehicle assessment.

Read more below about these specific models.

Damage Detection Model:

One of our primary accomplishments is the creation of a robust damage detection model. This model is finely tuned to identify various types of damages, from clear-cut scratches and paint scratches to dents, dings, and even more severe issues like breakages. By employing state-of-the-art AI techniques, we’ve empowered our system to provide a comprehensive analysis of vehicle conditions, ensuring a meticulous and accurate assessment of damages.

“Carry Forward” Model:

Another achievement is our carry forward model. This intelligent system possesses the remarkable ability to remember existing damages in vehicles. For instance, if a customer rents a car with pre-existing damages and returns it with additional issues, our carry forward model excels at distinguishing between the old and new damages.

This capability enables us to charge customers only transparently and fairly for the damages they’ve incurred during their usage, streamlining the billing process, and enhancing customer satisfaction.

As evident in the provided images, our model adeptly retains the information of previous markings and accurately predicts their positions, even when the perspective of the image is modified. This unique feature ensures that our model preserves details of old damages when the damage detection model is applied to a returning vehicle.

Key points are connected between each set of photos taken. This allows our algorithm to link together different areas of the vehicle – even if the pictures are misaligned.
To verify accuracy, we compared corresponding points marked by a human with that estimated by the algorithm (as seen in red vs. blue “X” above). The above photo shows error rates under 2%.

We hope you’re as proud of this progress as we are at DAMAGE iD…We anticipate its completion and launch this April at the ICRS in Vegas where we will be celebrating our 10th year Anniversary…we’ve come a Looong way, Baby!!