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Wayne is back … with a Brand New Feature – Contactless Customer Inspection

Imagine, if EVERY Car Rental Customer took his OWN digital inspection….Would we eliminate Customer Complaints Forever? How much time could we save? Employees don’t have to take photos and video.

DAMAGE iD has recently implemented a new feature that eliminates the uncertainty while accomplishing the rare win/win of better cost controls for the rental company and better customer service on the customer side. 

DAMAGE iD’s new feature called, “Contactless Customer Inspection” or CCI, allows the rental company to send a weblink to the customer.  This weblink allows the customer to do their own check out and check in via the web browser on their internet connected tablet or cell phone.  

DAMAGE iD allows the rental company to customize the number of photos/videos the customer must take to successfully check out and check in their vehicle.  Upon successful check out/check in by the customer, the time stamped photos/videos are uploaded to the rental company’s account.

“Contactless Customer Inspection” (CCI) is fun and super easy to use. See screenshots below.

This “Contactless Customer Inspection” does not require the customer to download the app on their phone and it has the potential to end almost all disputes over vehicle check in condition.  

To start, choose Customer → Send Inspection Request.

The customer will receive a link which will guide them through the inspection. Once they click the link the inspection will open in their mobile browser.

Meet Wayne! Wayne will walk the customer through the inspection process in a fun and friendly way.

“Contactless Customer Inspection” is available for all customers – now -without additional charge.

For more information contact DAMAGE iD at Damageid.com/free-trial.  DAMAGE iD free trial.

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With New Templates, DAMAGE iD Can Help Sell your Vehicle!

Over the years, we’ve heard many customers say “since we take so many photos and videos with DAMAGE iD, could we use those photos when it’s time to sell vehicles in our fleet?”

So… today we launched “Photo/Video Templates”!!

“Photo templates” gives you nearly unlimited ways to capture photos of anything. No longer are you constrained to the “standard photos” in DAMAGE iD.

To start, go to the Review Portal. Then Settings ⇾ Photo/Templates.

To start, go to the Review Portal. Then Settings ⇾ Photo/Templates.

Fill out the labels you want for your template. You can choose up to 47 labels!

Remember, both video and photos can be used for each position you choose.

Save the template.

Now go to the DAMAGE iD app. Log out (Click “Gear” or Settings icon to logout). Then log back in. Your new photo template will appear beneath the license plate field.

Your new template will appear beneath the license plate field.

Click “Take Photos”. Viola!

Your new photo template appears.

This adds a lot of flexibility to how you can use DAMAGE iD! For example, you can take pictures that conform to a vehicle sales software or website. Or you could inspect some portion of fleet entirely different from our “legacy” photo set such as tires… or the appearance of your front office (keep it clean and tidy please)!

Photo Templates are available on DAMAGE iD version 4.2 r67 (and above).

Let us know how you are using Photo Templates!

Let’s have a wonderful 2022 together. Happy New Years!

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New Customized Options for PDF for Sharing, Share Log

When users share the PDF via “Export Photos” or “Share Case”, a PDF is generated (see sample) and downloaded or sent via email to your customer.

As of today, you can now also customize the email contents and logo the customer sees.

Use “Export Photos” or “Share Case” from the “Case” page of the Review Portal to download or generate an email for the customer or driver.

To add your custom settings to your email and PDF, go to Review Portal, then to Settings > Sharing.

The new settings page appears as below.

The information you enter here defines the email which will be sent to customers when you share the Case with them.

We’ve also added a new Report called the “Share Log” which shows who you’ve shared Cases with.

No more disputes about the condition of the vehicle or about which email was used sent. The log shows the entire history!

For accountability of vehicle condition – for rentals, DSPs, and all fleets, things are just getting better and better with DAMAGE iD!!

Please email the A-Team with any questions or improvement ideas!

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“The Matrix” is Launched (on Android)!

Release – 3.7 on the Android platform is now live!

Be sure to visit the Google Play Store to get your upgrade. Or, view the complete, instructions to upgrade on Android devices to get your update.

p.s. If you are unsure which version you have, look on the main screen. The version number appears in red at bottom of screen – see screenshot below.

What to Expect

With 3.7, the photo review is now on the app. Now, you don’t have to visit the Review Portal to see past photos.

After login, you will see a slightly different screen, with a “View Photos” button. This new screen allows you to scroll through the photo (and movie) history quickly, to find the source of “mystery damage”.

Enter the “Matrix View” via the View Photos Button.

View Photos Screen

The notes below should help with any questions you have with navigation.

Click to expand the image above.

The below video shows how the sequence scroller is used.

The sequence number scroller is shown above. This allows you to focus on a position, then scroll until damage appears (or goes away) – indicating when the damage occurred. Note that each sequence represents “1/2 of a Case”. Each sequence is either an “incoming” or “outgoing” set of photos.

We know this update will save lots of money!

And Apple iPhone users – never fear! We are working on the IOS version of this release. We will have that ready this Fall.

Let us know how the “Matrix” version works for you by emailing the “A-TEAM” with your feedback.

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It’s Time to Get Specific on Identifying Damage … “Annotation” has Launched!

Increase your Company’s Integrity with more Specific DAMAGE markings. We feel your Pain!! For a long time, our customers have asked for the ability to mark and comment on specific damages within DAMAGE iD.

We call this “Annotation”. The ability to circle and comment on specific damages.

On April 10, 2020, we launched this new feature. “Annotation” is now available within the (desktop) Review Portal.

Here’s how it works:

After capturing photos, users visit the Case in Review Portal. Click “Add Damage” to circle damages found during the walk-around. From this point on, those damages are given an id and saved permanently. They can now be referenced in future walk-around (inspections).
Choose from a subset of AIAG Vehicle Damage Codes, then makes any comments on the specifics of the damages.

Going forward, users take photos of the vehicle, performing regular, routine walk-around on the vehicle using the mobile applications (available in Android and IOS). A red button will appear showing the vehicle has existing damages.

  • Click the “Existing Damages” button to see all the damages on the vehicle, and browse through the original photos where damage was first noticed.

To view all damages within your fleet, we’ve created a new “Damage Report” under “Reports”.

The new Reports section, available for Company Admin Role.
In the Damage Report, users can review damage across the entire fleet. Filter by unit number or license plate. Then download the report to get an Excel version, including all details of the damages.

We hope “Annotation” takes our product to an entirely different level.

Please give “Annotation” a try and let us know if it helps you better identify and capture damage. It’s time to Charge the Money You’re due on Minor, Mystery DAMAGE. Never lose $$$ on Damage again!!

As always, reach out to us at support@damageid.com with any problems, suggestions or feedback.

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It’s Time to Get Specific on Identifying Damage … “Annotation” has Launched!

Increase your Company’s Integrity with more Specific DAMAGE markings. We feel your Pain!! For a long time, our customers have asked for the ability to mark and comment on specific damages within DAMAGE iD.

We call this “Annotation”. The ability to circle and comment on specific damages.

On April 10, 2020, we launched this new feature. “Annotation” is now available within the (desktop) Review Portal.

Here’s how it works:

After capturing photos, users visit the Case in Review Portal. Click “Add Damage” to circle damages found during the walk-around. From this point on, those damages are given an id and saved permanently. They can now be referenced in future walk-around (inspections).
Choose from a subset of AIAG Vehicle Damage Codes, then makes any comments on the specifics of the damages.

Going forward, users take photos of the vehicle, performing regular, routine walk-around on the vehicle using the mobile applications (available in Android and IOS). A red button will appear showing the vehicle has existing damages.

  • Click the “Existing Damages” button to see all the damages on the vehicle, and browse through the original photos where damage was first noticed.

To view all damages within your fleet, we’ve created a new “Damage Report” under “Reports”.

The new Reports section, available for Company Admin Role.
In the Damage Report, users can review damage across the entire fleet. Filter by unit number or license plate. Then download the report to get an Excel version, including all details of the damages.

We hope “Annotation” takes our product to an entirely different level.

Please give “Annotation” a try and let us know if it helps you better identify and capture damage. It’s time to Charge the Money You’re due on Minor, Mystery DAMAGE. Never lose $$$ on Damage again!!

As always, reach out to us at support@damageid.com with any problems, suggestions or feedback.

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? ? Android Version 3.5 – “Signature-on-Return” for DSPs and Leasing Companies

After launching the signature for initial vehicle conditions, our customers asked for “Signature-on-Return”. On March 11, we’ve released Android version 3.5, includes the ability to capture a signature of a driver on either or both going out and return!

With the Corona-virus pandemic this Spring, large companies like Amazon are scrambling to meet the needs of consumers with limited mobility. These companies are hiring as fast as possible through DSPs (Delivery Service Partners) or similar models, which are low-investment business who own vehicles or rent vehicles from Leasing Companies.

Both DSPs and Leasing Companies want protection and are using DAMAGE iD for accurate history of vehicle conditions.

Today, we are developing new features within DAMAGE iD which are specific to DSPs (Delivery Service Partners) and Leasing Companies to protect them from negligent drivers and to provide documentation for insurance claims.

Here’s how it works.To enable this feature, log in to the Review Portal.

Check the checkbox, one or both to enable signature pad on the app!

Now, when the driver returns the vehicle (and captures vehicle photos and video), the signature will be captured and stored in the cloud.

The signature pad will appear after the walk-around and before submission of photo and video to the cloud.

The signature for both before and after will appear within the Review Portal on the Case Details window.

If you click “Export Photos”, you will also see both signatures (if you have both enabled) on the downloaded PDF.

We hope you make use of the new signature options. Look for the signature pad to appear in future IOS versions as well (currently Android has the signature feature).

We wish you and your family good health in these difficult times of the pandemic.

Thank you delivery companies, and DSPs for everything you are doing for us!