We’ve made Customer Self-Inspections even easier in DAMAGEiD. You can now send the inspection link to your customers via SMS, Email, or both, ensuring they receive it quickly and complete inspections faster.
CCI offers the Contactless Customer Inspection experience for DAMAGE iD.
What’s New
- Send inspection links by SMS, Email, or SMS + Email
- Faster and more reliable delivery
- Improved experience for customers with tinyurl
How can you send CCI link in SMS in DAMAGEiD
- Click on Customer -> Send Inspection Request
- Enter Customer name
- Enter email or phone number
- Select vehicle and inspection template
- Select expiry
- Click on Send Inspection Request button
Why SMS Matters
- SMS has a very high open and response rate
- Customers complete inspections faster
- Reduces delays during pickup and return
- Helps avoid missed or incomplete inspections
Better Experience for You & Your Customers
- Simple, tap-and-submit workflow for customers
- Immediate uploads to your DAMAGEiD portal
- Less staff involvement and faster turnaround times
- Improved accuracy and documentation
Now the invitation may be sent by SMS!! We’ve been “holding our Breath!”
DAMAGEiD — making digital inspections faster, easier, and more customer-friendly.