How to sell CDW to Hesitant Customers

How to Sell CDW to Jack (the Risk Taker)
– Emphasize the “Standard Procedure” 
– Jack may be thinking that if he damages the vehicle, he’ll get away before anyone notices. Jack is a BlackJack type of guy after all! 
Jack is thinking that chances are in his favor can rush out before anyone notices, either by creating “cover” or feigning urgency. For this type of personality, you’ll want to let Jack know that a complete & thorough review is built into the process. Emphasize that reviewing the previous photos is an important and built-in step of the rental process, and cannot be skipped. Let Jack know he won’t be able to leave before the vehicle is completely checked over, and hold some collateral (such as a credit card number or license) to let him know he can’t run off. 
If you are using DAMAGE iD, you can review the previous photos before taking new ones – right on the app. If the customer seems like they are in a big rush, visually inspect the vehicle, and use the photo review to compare with old photos. With DAMAGE iD, agents can always take photos after the customer leaves. 
– Show Empathy Jack may be a risk-taker, but he has a big heart. Let them know that vehicle damage is expensive – especially for smaller rental agencies or those with lower rates. Tell a story about an difficult situation where a customer got away without paying for damage, and emphasize how that hurts employees and customers in the long-run (due to higher rental charges). 
A story from VERC car rentals is Boston is a great example. A few years ago, a customer switched rims and tires on a rental car to hide damage that had occurred. They had replaced the rims and tires with a much less expensive version. Fortunately, VERC was using DAMAGE iD and had photographic proof of the fraudulent activity. 
How to Sell CDW to Paula (the Conservative)
– Use Repetition Paula likes to play it safe. Emphasize the peace of mind Let Paula know that the best way to prevent unexpected expenses is to purchase CDW. But also let her know that the vehicle condition is carefully documented at time of checkout, and return. She won’t be charged for damage which isn’t hers, but any new damage will be charged to the customer unless CDW is purchased.
– Show You are Concerned about the Details Point out minor nicks with your finger. Spend a little time on each spot. Show you are concerned about the vehicle condition at every level. 

With patience, they may BOTH be happy with purchasing the CDW!!!

To Buy or Not to Buy? … Collision Damage Waiver

CDW insurance is great for your bottom line and for their peace of mind, but it can be a difficult sell.

Envision this scenario:

Jack and Paula were attending the annual International Car Rental Show in Vegas during the Spring of 2018 when they needed to rent a car…

They chose U-Save because Jack wanted to save $$$ for the Casinos.  However, since Paula isn’t the gambling, risk-taking type, she DEFINITELY want to avoid the worries of potential damage while renting the car, and purchase the Collision Damage Waiver offered by the rental agent.  Jack, on the other hand, IS a risk-taker, and he did NOT want to pay more $$$ for the daily rental by ADDING on the CDW cost.

They had a problem…to buy or NOT to buy the Collision Damage Waiver.  Paula reminded Jack that the Insurance following them on their CC does NOT include the $2,000.00 deductible.  Also, she noticed that the Agent was using a digital system, DAMAGE iD, when doing the customary “Walk-around” to inspect the car for previous damage and create a condition report.

What would YOU choose?   To buy or NOT to buy the CDW??

New Innovations Continue

DAMAGE iD Continues to Innovate in 2019!

Welcome 2019!

The DAMAGE iD development team has made new Upgrades and Innovations for the World’s Leading Vehicle Damage identification Solution.

Charlie Dalsass, software engineer for DAMAGE iD continues to make the changes required to follow the product road-map.

The long-term road-map for the product includes:

  • The ability to accommodate a wider variety of of vehicles and fleets. Whether it be for a Fleet Transportation System, a Motor Home or Camper rental, Rental Car Company, Amazon delivery Service, or any business or Municipality with a Shared Fleet.
  • The ability to manage the entire experience on the device or tablet. No need for the “backend” (desktop) system. For example, the latest Android Upgrade, version 2.2 will incorporate VIN Barcode Scanning to quickly and accurately identify the vehicle. Once the vehicle has been scanned, you can ADD the vehicle with a single click. There is no longer any need to visit the “back end” to add cars to your fleet!

Vehicle Transporters, for example, require the ability to scan and add a new vehicle because they do not typically have a fixed vehicle inventory. This opens up DAMAGE iD to a much wider category of customers.

Other recent Upgrades include the ability for the Agent to “Flag” or Mark Damage as pre-existing in order to alleviate Customer confusion as to when the Damage actually occurred. This strategy greatly improves customer satisfaction.

Another Customer Satisfaction improvement is viewing the Outgoing Images upon the Return of the Rental. Pictures don’t lie. And date and time-stamped images allow for NO questions when it comes to the condition of the vehicle at the time of the Rental Agreement.

This feature is now available on BOTH IOS and Android (versions 2.0+). DAMAGE iD is here to be THE Award-winning, Global Solution to solve your needs of identifying and documenting the previous and New Damage on your Vehicle. We are so excited about what the DAMAGE iD A-Team comes up with next!!

DAMAGE iD Now has Existing Damage, Outgoing Images on Return

Record any esisting damage.

DAMAGE iD continues to develop Upgrades for IOS and Android

Welcome 2019 as DAMAGE iD continues to Pump Out recent Upgrades and innovations for the World’s Leading Damage identification Solution.

Charlie Dalsass, the DAMAGE iD software engineer continues to produce user-friendly means to document the condition of one’s vehicles.

Whether it be for a Fleet Transportation System, a Motor Home or Camper rental, Rental Car Company, Amazon delivery Service, or any business or Municipality with a Shared Fleet, DAMAGE iD is here to be THE Award-winning, Global Solution to solve your needs of identifying and documenting the previous and New Damage on your Vehicle.

The latest Android Upgrade will incorporate the Barcode Scanning system to quickly and accurately identify the vehicle and ADD this unit onto the Cases of the Fleet List.
Most recent Upgrades have allowed the Agent to “Flag” or Mark Damage as pre-existing in order to alleviate Customer confusion as to when the Damage actually occurred. This strategy greatly improves customer satisfaction.

Another Customer Satisfaction improvement is viewing the Outgoing Images upon the Return of the Rental. Pictures don’t lie, and date and time-stamped images allow for NO questions when it comes to the condition of the vehicle at the time of the Rental Agreement. This feature is now available on BOTH IOS and Android.

Charlie continues to develop and Upgrade DAMAGE iD. We look forward to what he does next!!

Password Auto-Fill makes DAMAGE iD Faster to Use than Ever

Password Auto-Fill puts you in the fast-lane

It is now faster to use DAMAGE iD.

We’ve added the ability to pre-fill your username and passwords, because we know how frustrating it is to perform a walk-around while trying to type those tricky passwords.

Password Auto-Fill was introduced in DAMAGE iD Android version 2.0 and iPhone version 1.0.8 in late summer 2018.

Here’s how it works for each of the different app platforms.

Android

Android is dead simple. Just enter your password the first time, and from that point on, it will be remembered for you.

The password is stored in an encrypted form, but please note that someone else using your phone could login as you and compromise your identity.

In order to remove the password, just uninstall and reinstall the app.

IPhone

IPhone uses the Apple Keychain technology to secure your passwords.

Apple devices store the password in the “Keychain”. Look for the small key when you login.

If you are using ICloud Keychain or Safari Autofill to store your passwords already, the easiest way
to use this feature is to log into the “Review Portal” site at https://app.damageid.com with Safari (mobile or desktop) and choose “Remember my Password”.

Next, login to the app. After tapping on the “Username” field, the QuickType Bar will appear at the top of the slide up keypad. Look for a little key icon (see below).

After clicking the key icon, the password which was saved on the website will appear.

If you aren’t using ICloud Keychain or Safari Autofill, you can still use Auto-Fill on DAMAGE iD by entering it manually the first time.

To enter it manually, go to your IPhone Settings and choose:
Accounts and Passwords -> App & WebSite Passwords and choose “Add Password”. Add “app.damageid.com” for the website, and your standard username and password.

From that point on, you should see the key icon and the QuickType Bar
when logging into the app.

DAMAGE iD Now Using KeyStore and Saved Passwords

Your username and password are stored automatically!

In a few short weeks, DAMAGE ID has launched 2 new releases, thanks to our developer/engineer, Charlie Dalsass. Here’s what he has to say, “The newest release automatically stores the username and password on the users’ device which saves the agent TIME, and ultimately $$$$, during the walk-around process. This release will really save time for users.” – Charlie Dalsass, DamageID Software Engineer.

Be on the LOOKOUT for our BIGGEST UPDATE which will further simplify and provide quick access to the documentation process.  While DAMAGE ID was originally launched at the International Car Rental Show in April, 2014, by Jack Vercollone and his crew, it has been put on the “back burner”, so to speak, while Mr. Vercollone was operating his independent Verc Car Rentals and setting up a Sixt Franchise.  Currently, the franchise failed and Jack has retired from Verc, allowing him time to be FULLY invested in DAMAGE ID. 

With the partnership of Charlie Dalsass, we look forward to a vibrant re-launch into the Car Rental Market.

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